The Influence of Expectations on Patient Satisfaction in the Pediatric Emergency Department

Status

Completed

Phases

Study type

Interventional

Source

ClinicalTrials.gov

Registry ID

NCT00293982

Enrollment

948

Registered

2006-02-20

Start date

2004-06-30

Completion date

2005-08-31

Last updated

2006-02-20

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Patient Satisfaction

Keywords

Patient satisfaction, Patient expectations, Pediatric emergency department

Brief summary

The purpose of this study is to determine whether physician knowledge of parental pre-visit expectations improves patient satisfaction in the pediatric emergency department.

Interventions

BEHAVIORALPhysician knowledge of parental expectations for the visit

Study design

Allocation

RANDOMIZED

Intervention model

SINGLE_GROUP

Masking

NONE

Eligibility

Sex/Gender

ALL

Age

0 Years to No maximum

Inclusion criteria

* Parent of child less than or equal to 18 years of age

Exclusion criteria

* Inability to understand the English language surveys

Design outcomes

Primary

Measure	Time frame
Patient satisfaction as measured by:	—
1. ratings of overall care	—
2. willingness to recommend the ED	—

Secondary

Measure	Time frame
Ratings of degree to which expectations were met	—

Countries

United States

Outcome results

None listed

Source: ClinicalTrials.gov · Data processed: Feb 4, 2026