Asthma, COPD, Sleep Apnea Syndromes, Tuberculosis
Conditions
Keywords
Telephone reminder
Brief summary
Many studies have shown a high non-attendance rate in hospital outpatient clinics. The investigators have found a non-attendance rate of 25% in their asthma clinics and would like to investigate whether a reminder phone call will improve attendance rates. Patients will be randomised into two groups; one group will receive a reminder phone call one week prior to their hospital consultation and the other group will be managed in the standard manner (i.e. no reminder of any sort). The phone calls will be carried out on a Friday afternoon by a respiratory nurse specialist and a research officer for two asthma clinics based on a Wednesday morning and a Thursday afternoon.
Detailed description
Many studies have shown a high non-attendance rate in hospital outpatient clinics. The investigators have found a non-attendance rate of 25% in their asthma clinics and would like to investigate whether a reminder phone call will improve attendance rates. Patients will be randomised into two groups; one group will receive a reminder phone call one week prior to their hospital consultation and the other group will be managed in the standard manner (i.e. no reminder of any sort). The phone calls will be carried out on a Friday afternoon by a respiratory nurse specialist and a research officer for two asthma clinics based on a Wednesday morning and a Thursday afternoon. To have an 80% chance of detecting a 10% reduction in non-attendance rates (at 5%) 500 patients are required for this study. The rate of non-attendance will be monitored for all the patients in both groups and some demographic information will be recorded for each patient(age, sex, diagnosis and home postcode).
Interventions
BEHAVIORALTelephone reminder call
Sponsors
Imperial College London
Study design
Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE
Eligibility
Sex/Gender
ALL
Age
18 Years to 90 Years
Healthy volunteers
Yes
Inclusion criteria
* Patients with appointments booked for 2 respiratory outpatient clinics
Exclusion criteria
Patients likely to only need one appointment
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| Attendance Rates at Respiratory Outpatient Clinics | after phone call within 1 week | rates of attendance measured for scheduled clinics - attended patients |
Countries
United Kingdom
Participant flow
Participants by arm
| Arm | Count |
|---|---|
| Control Group This group received usual care and did not receive a telephone reminder | 0 |
| Telephone Reminder Group This group received a telephone reminder for their clinic appointment
Telephone reminder call | 0 |
| Total | 0 |
Withdrawals & dropouts
| Period | Reason | FG000 | FG001 |
|---|---|---|---|
| Overall Study | Withdrawal by Subject | 76 | 65 |
Baseline characteristics
| Characteristic | — |
|---|---|
| Age, Customized unknown | — |
| Region of Enrollment United Kingdom | — participants |
| Sex/Gender, Customized unknown | — |
Adverse events
| Event type | EG000 affected / at risk | EG001 affected / at risk |
|---|---|---|
| deaths Total, all-cause mortality | 0 / 258 | 0 / 246 |
| other Total, other adverse events | 0 / 258 | 0 / 246 |
| serious Total, serious adverse events | 0 / 258 | 0 / 246 |
Outcome results
Primary
Attendance Rates at Respiratory Outpatient Clinics
rates of attendance measured for scheduled clinics - attended patients
Time frame: after phone call within 1 week
Population: Lower participants number in the telephone reminder group, only participants who were could be contacted before the appointment
| Arm | Measure | Value (COUNT_OF_PARTICIPANTS) |
|---|---|---|
| Control Group | Attendance Rates at Respiratory Outpatient Clinics | 183 Participants |
| Telephone Reminder Group | Attendance Rates at Respiratory Outpatient Clinics | 89 Participants |
p-value: 0.004Chi-squared