Effectiveness of a Virtual Patient-Based Complaint Response Training Program for Outpatient Nurses in Tertiary Hospitals

Development and Effectiveness of a Virtual Patient Complaint Response Simulation for Outpatient Nurses in Tertiary Hospital: A Mixed-Methods Study

Status

Active, not recruiting

Phases

Unknown

Study type

Interventional

Source

CRIS

Registry ID

KCT0011950

Enrollment

Registered

2026-05-10

Start date

2026-05-15

Completion date

Unknown

Last updated

2026-05-11

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

None listed

Interventions

Behavioral : Participants in the experimental group will receive an AI Virtual Human-based virtual patient complaint response simulation training program. The program consists of eight sessions design

Eligibility

Sex/Gender

All

Inclusion criteria

Inclusion criteria: 1. Outpatient nurses currently working in a tertiary hospital 2. Individuals who voluntarily agree to participate after understanding the study purpose and procedures 3. Individuals without physical or cognitive limitations preventing the use of virtual reality devices 4. Adults aged 19 years or older

Exclusion criteria

Exclusion criteria: 1. Individuals who participated in complaint response-related education within the previous 6 months 2. Individuals with visual, auditory, neurological, dizziness, or motion sickness-related conditions that may interfere with participation in virtual reality simulation training 3. Individuals who are unable to complete the study procedures or surveys

Design outcomes

Primary

Measure	Time frame
Change in communication competence	—

Secondary

Measure	Time frame
Change in nursing competency;Change in self-efficacy	—

Countries

Korea, Republic of

Contacts

Public ContactHwi Gon Jeon

Chonnam National University

reprsia@naver.com+82-62-530-5313

Outcome results