Effects of survey mode on patient experience response rates and scores

A study on testing a mobile web-based survey for Patient Experience Assessment

Status

Active, not recruiting

Phases

Unknown

Study type

Interventional

Source

CRIS

Registry ID

KCT0011374

Enrollment

4800

Registered

2025-12-23

Start date

2022-10-26

Completion date

Unknown

Last updated

2026-01-05

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

None listed

Interventions

Behavioral : This study was a randomized experimental trial to compare response rates of patient experience surveys among discharged patients. Arm 1 (mobile web survey) sent survey link messages via a

Eligibility

Sex/Gender

All

Inclusion criteria

Inclusion criteria: (1) adults aged 19+, (2) inpatients for >1 day, and (3) discharged 2–56 days before survey participation.

Exclusion criteria

Exclusion criteria: patients from day clinics, palliative care, pediatrics, neuropsychiatry, and those without completed personal information consent forms

Design outcomes

Primary

Measure	Time frame
response rate	—

Secondary

Measure	Time frame
Patient experience score	—

Countries

Korea, Republic of

Contacts

Public ContactYOUNG KYUNG DO

Seoul National University

Outcome results