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Voice of the Customer (VOC) analysis of nursing care in a tertiary hospital: Text network analysis and topic modeling

Voice of the Customer (VOC) analysis of nursing care in a tertiary hospital: Text network analysis and topic modeling

Status
Active, not recruiting
Phases
Unknown
Study type
Observational
Source
CRIS
Registry ID
KCT0009247
Enrollment
100
Registered
2024-03-15
Start date
2023-06-15
Completion date
Unknown
Last updated
2024-04-02

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

None listed

Interventions

None listed

Sponsors

Jeonbuk National University Hospital
Lead Sponsor

Eligibility

Sex/Gender
All

Inclusion criteria

Inclusion criteria: The data comprised mobile VOC related to “nursing” or “nurses” in a tertiary hospital

Exclusion criteria

Exclusion criteria: (1) In cases where the content's meaning is unclear, (2) When nurses are mentioned, but the main content is related to other professions, (3) Instances where other professions are misunderstood or miswritten as nurses.

Design outcomes

Primary

MeasureTime frame
Number of nursing-related VOC—

Secondary

MeasureTime frame
Number of VOC related nursing by year, period, and subject—

Countries

Korea, Republic of

Contacts

Public ContactHyunJung Ko

Jeonbuk National University Hospital

ldiaryl@naver.com+82-63-250-1706

Outcome results

None listed

Source: CRIS (via WHO ICTRP) · Data processed: Feb 4, 2026