Verification of the effectiveness of AI-based web-based email consultation

Verification of the effectiveness of AI-based web-based email consultation - Verification of the effectiveness of AI-based web-based email consultation

Status

Active, not recruiting

Phases

Unknown

Study type

Interventional

Source

JPRN

Registry ID

JPRN-UMIN000059887

Enrollment

120

Registered

2025-11-30

Start date

2025-11-13

Completion date

Unknown

Last updated

2026-06-29

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

No applicable Adult

Interventions

Prior research has reported the effectiveness of AI chatbots in providing emotional support and improving depression symptoms (suggesting the possibility of a new form of consultation utilizing AI). A

s Copilot-based generative AI technology by 2025, and to utilize it in practical situations in stages. In this study, we will compare and verify the effectiveness of the conventional counselor-assist

WebMail Consultation&quot

and the &quot

using generative AI. Intervention 1 will utilize generative AI. Response by conventional psychotherapist

Eligibility

Sex/Gender

All

Inclusion criteria

Inclusion criteria: People who use the service

Exclusion criteria

Exclusion criteria: Excludes consultations outside the scope of psychological intervention, such as health counseling and financial counseling

Design outcomes

Primary

Measure	Time frame
Level of willingness to act (within 72 hours after registration for consultation)	—

Secondary

Measure	Time frame
Mental toughness (excerpt), resolution, satisfaction, free comments, IOSDMH scale	—

Countries

Japan

Contacts

Public ContactTAKUTO DOI

ADVANTAGE Risk Management Co., Ltd. Research Department

tdoi@armg.jp03-5794-3817

Outcome results

None listed

Source: JPRN (via WHO ICTRP) · Data processed: Jul 3, 2026