Mental health
Conditions
Interventions
The participatory approach group by LVA. (Baseline-12weeks)
Line care from supervisor using LVA. (Baseline-12weeks)
Normal line care from supervisor. (Baseline-12weeks)
Active control. (Baseline-12wee
Sponsors
University of Occupational and Environmental Health, Japan
ES JAPAN Corporation CENTRIC Corporation
Eligibility
Sex/Gender
All
Inclusion criteria
Inclusion criteria: a) Department: call center operators working in Operations Section 1 and Operations Section 2. b) Age: working-age population (18-64y). c) Gender: any gender. d) Length of service: 3 months or more (because many job mismatchers leave within 3 months).
Exclusion criteria
Exclusion criteria: a) Persons attending a hospital for mental illness at the start of the survey. b) Managers (section chiefs, deputy section chiefs, chiefs, etc.) and leaders of each team.
Design outcomes
Primary
| Measure | Time frame |
|---|---|
| CES-D (The Center for Epidemiologic Studies Depression Scale) | — |
Secondary
| Measure | Time frame |
|---|---|
| UWES (Utrecht Work Engagement Scale), WHO-HPQ (Health and work Performance Questionnaire), PSQI (pittsburgh sleep quality index), Unidentified complaint (eg., headache, neck pain, dizzy, low back pain), Work motivation and performance (eg., Call Per Hour, Average Handing Time) | — |
Countries
Japan
Contacts
Public ContactTakeshi Ebara
Institute of Industrial Ecological Sciences, University of Occupational and Environmental Health Department of Ergonomics
Outcome results
None listed