Modelling expectations of users and health professionals - how to build congruence between users and health professionals for unscheduled care

Perception, representations and postures on unscheduled care of users and health professionals in four territories through semi-directed interviews

Status

Active, not recruiting

Phases

Unknown

Study type

Observational

Source

ISRCTN

Registry ID

ISRCTN94081440

Enrollment

Registered

2021-09-29

Start date

2021-10-15

Completion date

Unknown

Last updated

2024-07-08

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Unscheduled care Not Applicable

Interventions

General considerations This project is built on four methodological components to achieve the proposed objectives. The first part will explore the demand for NPS from the point of view of users in te

Eligibility

Sex/Gender

All

Inclusion criteria

Inclusion criteria: User or health professional present in one of the study areas

Exclusion criteria

Exclusion criteria: 1. Patient's opposition to participating in the study 2. Incapacity to consent to the research

Design outcomes

Primary

Measure	Time frame
Access to unscheduled care (methods of access, knowledge of accessible resources, resources for accessing them, difficulties in accessing them, experience of last access to unscheduled care, the impact of COVID-19 on use of unscheduled care, and opinion on indicators for evaluating the use of unscheduled care) assessed using interviews with users and professionals at a single timepoint	—

Secondary

Measure	Time frame
There are no secondary outcome measures	—

Countries

France

Outcome results

None listed

Source: ISRCTN (via WHO ICTRP) · Data processed: Feb 4, 2026