Non-urgent reattendance at paediatric emergency departments and urgent care centres Not Applicable
Conditions
Interventions
This study aims to test whether it is possible to reduce pressure on children’s emergency departments (called paediatric emergency departments or PEDs) and urgent care centres (UCCs). The aim is to do
Sponsors
Imperial College Healthcare NHS Trust & Imperial College London
Eligibility
Sex/Gender
All
Inclusion criteria
Inclusion criteria: 1. Parent and carers of children aged under 5 years old that attend St Mary's Hospital paediatric emergency department (PED) with a non-urgent healthcare problem. To be defined as a non-urgent attendance, at that visit the patient must: 1.1. Receive a triage score of 4 or 5 on the Manchester Triage System (this ranges from 1 (most severe) to 5 (least severe 1.2. Not have been admitted to the hospital 1.3. Not have received any medical tests (e.g. x-rays or blood tests) 2. Parent and carers of children aged under 5 years old that attend Northwick Park urgent care centre (UCC) with a non-urgent healthcare problem. To be defined as a non-urgent attendance, at that visit the patient must: 2.1. Be streamed into the UCC, not PED 2.2. Not be triaged as ‘urgent’ at any point 2.3. Not be referred to a paediatric or other specialist at any point
Exclusion criteria
Exclusion criteria: Families will be excluded from the intervention if they meet any of the following criteria: 1. They do not provide an address 2. They provide a non-London postcode district as their address
Design outcomes
Primary
| Measure | Time frame |
|---|---|
| Whether the families reattend the hospital non-urgently after an initial non-urgent attendance at the same hospital. Attendance data will be collected for 11 months from October 2017 until August 2018. | — |
Secondary
| Measure | Time frame |
|---|---|
| Whether the families reattend the hospital non-urgently after an initial non-urgent attendance at the same hospital over a fixed period of time: within 30 days or 90 days. Attendance data will be collected for 11 months from October 2017 until August 2018. | — |
Countries
United Kingdom
Outcome results
None listed