NHS App evaluation

Qualitative evaluation of the national rollout of the NHS App in England

Status

Active, not recruiting

Phases

Unknown

Study type

Observational

Source

ISRCTN

Registry ID

ISRCTN72729780

Enrollment

Registered

2022-02-03

Start date

2021-03-19

Completion date

Unknown

Last updated

2026-06-08

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

NHS App evaluation Other

Interventions

Given current COVID-19 related circumstances, our primary methods will initially include remote (on the phone or online) semi-structured interviews and focus groups, as well as the participant demonst

Eligibility

Sex/Gender

All

Age

18 Years to 110 Years

Inclusion criteria

Inclusion criteria: All participants 1. Participants must be 18 years or older 2. Willing and able to give informed consent for participation NHS Staff 1. NHS professionals from different areas of NHS General Practice such as doctors, receptionists, and practice managers Stakeholders 1. Local Commissioners: Professionals involved in the commissioning of NHS services 2. NHS App development and delivery teams: Professionals involved in the planning, development, roll out, policy making or communication of the NHS App

Exclusion criteria

Exclusion criteria: Does not meet inclusion criteria

Design outcomes

Primary

Measure	Time frame
The following research questions will be measured using qualitative interviews and focus groups at baseline and 12 month follow up: 1. How and why do patients, carers and members of the public use (or not use) the NHS App and what are their experiences with technology-enabled access to primary care? 2. What are the experiences of healthcare staff with the NHS App and its integration in the service? 3. What background work and ongoing adaptations are needed to accommodate the impact of technology-enabled access to primary care? 4. What is the role of local commissioning groups and NHS App development and delivery teams in successfully mainstreaming technology-enabled options for accessing primary care and other services? 5. What are the perceived implications of the NHS App for access, efficiency, safety and overall experience in primary care over time? 6.What transferable learning can we draw from the example of the NHS App to inform the implementation, national roll-out and routine use of health technologies?	—

Measure

Time frame

The following research questions will be measured using qualitative interviews and focus groups at baseline and 12 month follow up: 1. How and why do patients, carers and members of the public use (or not use) the NHS App and what are their experiences with technology-enabled access to primary care? 2. What are the experiences of healthcare staff with the NHS App and its integration in the service? 3. What background work and ongoing adaptations are needed to accommodate the impact of technology-enabled access to primary care? 4. What is the role of local commissioning groups and NHS App development and delivery teams in successfully mainstreaming technology-enabled options for accessing primary care and other services? 5. What are the perceived implications of the NHS App for access, efficiency, safety and overall experience in primary care over time? 6.What transferable learning can we draw from the example of the NHS App to inform the implementation, national roll-out and routine use of health technologies?

—

Secondary

Measure	Time frame
There are no secondary outcome measures	—

Countries

United Kingdom

Outcome results

None listed

Source: ISRCTN (via WHO ICTRP) · Data processed: Jun 11, 2026