Study to test the content of the most effective SMS reminder message to reduce missed appointments in hospital outpatient clinics

Study to test the content of the most effective SMS reminder message to reduce missed appointments in hospital outpatient clinics: a between groups randomised controlled trial

Status

Active, not recruiting

Phases

Unknown

Study type

Interventional

Source

ISRCTN

Registry ID

ISRCTN49432571

Enrollment

10000

Registered

2014-04-03

Start date

2013-12-01

Completion date

Unknown

Last updated

2017-02-27

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

N/A Not Applicable

Interventions

The study involves 10,000 patients at clinics at Barts Hospital who have agreed to receive text message reminders about their appointment. Patients are allocated to receive one of four different messa

Eligibility

Sex/Gender

All

Inclusion criteria

Inclusion criteria: All patients over the age of 18 at five clinics at Barts Hospital who have already provided their mobile phone number to Barts Hospital, for the duration of the trial

Exclusion criteria

Exclusion criteria: All other patients

Design outcomes

Primary

Measure	Time frame
Number of patients who attend their outpatient appointment	—

Countries

United Kingdom

Outcome results

None listed

Source: ISRCTN (via WHO ICTRP) · Data processed: Feb 4, 2026