Topic: Mental Health
Conditions
Interventions
Sponsors
Eligibility
Inclusion criteria
Inclusion criteria: Service user inclusion criteria: Adults (aged 18+) who have been on the caseload of a participating Crisis Resolution Team for at least a week CRT inclusion criteria: UK CRT Target Gender: Male & Female; Lower Age Limit 18 years
Exclusion criteria
Exclusion criteria: Service user exclusion criteria: 1. People who lack capacity to consent to take part in the study 2. People who in the view of the clinical team at their Crisis Resolution Team present such a high risk of harm to others, it would be unsafe for researchers to contact them about participation, even just by phone or email. 3. People who are discharged to addresses outside the catchment area. 4. People who cannot understand the study information sheet or questionnaire when delivered in English. CRT exclusion criteria: 1. CRT teams identified in a previous national survey conducted at an earlier stage of the CORE study as already operating at high fidelity (mean item score above 4) - i.e. teams with comparatively little capacity for service improvement 2. CRT teams where major change to the organisation of the service is planned during the duration of the trial 3. CRTs taking part in the concurrent CORE Phase 3 trial
Design outcomes
Primary
| Measure | Time frame |
|---|---|
| Service user satisfaction with CRT care measured by Client Satisfaction Questionnaire; Timepoint(s): Approx. 12 months after commencement of intervention compared to baseline | — |
Secondary
| Measure | Time frame |
|---|---|
| 1. Patient Records Admission Data (admission rates, bed use and readmissions to acute care); Timepoint(s): Admissions and readmissions over 6 months 2. Service user experienced continuity of care measured using Continu-um; Timepoint(s): Approx. 12 months after commencement of intervention compared to baseline 3. The General Health Questionnaire- Staff; Timepoint(s): Baseline and 12 months 4. Maslach Burnout Inventory - Staff; Timepoint(s): Baseline and 12 months 5. The Work Engagement Scale - Staff; Timepoint(s): Baseline and 12 months 6. The Work-Related Acceptance and Action Questionnaire - Staff; Timepoint(s): Baseline and 12 months | — |
Countries
United Kingdom