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How should benign results be communicated in breast screening: in-person or by telephone?

The communication of benign biopsy results in the NHS Breast Screening Programme: A comparison of telephone and in-person results on patient anxiety, understanding and preferences

Status
Active, not recruiting
Phases
Unknown
Study type
Interventional
Source
ISRCTN
Registry ID
ISRCTN36997684
Enrollment
702
Registered
2018-02-14
Start date
2018-02-01
Completion date
Unknown
Last updated
2021-06-14

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Breast cancer screening - focusing on women with a benign/false-positive outcome. Cancer Breast cancer screening

Interventions

The two study arms are as follows: 1. Four weeks of delivering benign results in-person, followed by 4 weeks of delivering benign results over the telephone (with this sequence repeate

Sponsors

Warwick Medical School Sponsorship
Lead Sponsor

Eligibility

Sex/Gender
Female

Inclusion criteria

Inclusion criteria: 1. Women who are attending asymptomatic breast screening as part of the NHSBSP 2. Women of recommended screening age (47-73) 3. Women must receive a biopsy test as part of their assessment clinic 4. Only women who receive a benign (B2) result will be included from time 2 onwards 5. Women who have English as a first or second language

Exclusion criteria

Exclusion criteria: 1. Women presenting symptomatically to the breast screening clinic 2. Women outside of the recommended screening age 3. Women who are diagnosed with any result other than benign (e.g. cancer, inconclusive) 4. Women who not receive a biopsy test 5. Women who do not have English as a first or second language 6. Women who do not have the capacity to consent

Design outcomes

Primary

MeasureTime frame
Anxiety is measured using the Psychological Consequences Questionniare, PCQ, at baseline, after results have been delivered, three months and six months.

Secondary

MeasureTime frame
Understanding is measured using a two-question measure in the survey at time point, developed by the lead researcher, is a basic two question measure of objective and subjective understanding at baseline, after results have been delivered, three months and six months..

Countries

United Kingdom

Contacts

Public ContactSian Williamson

Outcome results

None listed

Source: ISRCTN (via WHO ICTRP) · Data processed: Feb 20, 2026