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Contacting by telephone prior to dispatching postal questionnaires increases response rates in a senescent and frail patient population

Contacting by telephone prior to dispatching postal questionnaires increases response rates in a senescent and frail patient population: an open randomized controlled trial

Status
Active, not recruiting
Phases
Unknown
Study type
Interventional
Source
ISRCTN
Registry ID
ISRCTN31304930
Enrollment
400
Registered
2014-06-30
Start date
2013-06-01
Completion date
Unknown
Last updated
2016-10-17

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Response rate to postal questionnarie targeting stroke patients Circulatory System Stroke

Interventions

The telephone pre-contact intervention will be performed according to the following procedure: 1. Three attempts will be made to contact the subjects on their mobile phone (land-line when no mobile-n

Sponsors

Akershus University Hospital (Norway)
Lead Sponsor

Eligibility

Sex/Gender
All

Inclusion criteria

Inclusion criteria: We will include NOR-SPOT patients who: 1. Have not previously been contacted 2. Have not returned the 3-month questionnaire or did not receive the questionnaire 3. Who are not pre-selected for pre-contact: viz. those who were discharged to their own home, under the age of 80, or those with a spouse or other relative living at their home address 4. Has a phone number for contact 5. Have a confirmed stroke diagnosis

Exclusion criteria

Exclusion criteria: Patients will be excluded when it is discovered that the patient is no longer alive within 7 days after dispatch of the questionnaire. This goes for participants both in the control and the intervention groups.

Design outcomes

Primary

MeasureTime frame
Response rate: the total number of responders who responded within 45 days of shipping out.

Secondary

MeasureTime frame
Final response rate: the total number of responders who responded after 365 days. The intervention (pre-contact by telephone) will be undertaken between June 1st 2013 and April 1st 2014, but that the second outcome “response rates within 356 days” will (necessarily) be recorded on April 1st 2015.

Countries

Norway

Outcome results

None listed

Source: ISRCTN (via WHO ICTRP) · Data processed: Mar 12, 2026