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Enhancing the quality of telephone psychological treatments for anxiety and depression: testing an intervention to help services

Enhancing the quality of psychological interventions delivered by telephone (EQUITy): a cluster randomised trial of a service quality improvement intervention

Status
Active, not recruiting
Phases
Unknown
Study type
Interventional
Source
ISRCTN
Registry ID
ISRCTN22583714
Enrollment
2600
Registered
2021-09-01
Start date
2021-07-26
Completion date
Unknown
Last updated
2026-04-14

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Anxiety and/or depression Mental and Behavioural Disorders Anxiety disorder, unspecified, Depression NOS

Interventions

Current interventions as of 27/11/2023: This is a cluster randomised trial, so randomisation will take place at the service level. Half (11) of the services will be allocated to the intervention arm a

Sponsors

University of Manchester
Lead Sponsor

Eligibility

Sex/Gender
All
Age
18 Years to 100 Years

Inclusion criteria

Inclusion criteria: Current participant inclusion criteria as of 11/02/2022: Services: 1. Any IAPT service (NHS or third sector) that supports patients at Step 2 over the telephone will be eligible 2. Services will need to be providing at least 20% of their treatment sessions using the telephone and have enough referrals likely to allow for a sample of 100 patients for the enriched sample 3. Multiple IAPT services within the same Trust will be included if they work independently to each other Professionals: All professionals working within the IAPT teams in services that are recruited will be eligible to take part (Service Leads, Managers, Psychological Wellbeing Practitioners (PWPs), Administrators) Patients: Patients will be recruited via the services that are recruited into the trial. Patients who meet the following criteria 1-3 below will be eligible. 1. Adults aged 18+ years 2. Experiencing anxiety and/or depression 3. All patients who are allocated to receive telephone therapy _____ Previous participant inclusion criteria: Services: 1. Any IAPT service (NHS or third sector) that supports patients at Step 2 over the telephone will be eligible 2. Services will need to be providing at least 20% of their treatment sessions using the telephone and have enough referrals likely to allow for a sample of 100 patients for the enriched sample 3. Multiple IAPT services within the same Trust will be included if they work independently to each other Professionals: All professionals working within the IAPT teams will be eligible to take part (Service Leads, Managers, Psychological Wellbeing Practitioners (PWPs), Administrators) Patients: 1. Adults aged 18+ years 2. Experiencing anxiety and/or depression 3. All patients who are allocated to receive telephone therapy

Exclusion criteria

Exclusion criteria: Current exclusion criteria as of 27/11/2023: Services: IAPT sites where telephone referral level would feasibly generate a participant sample of 100 over a period of up to 6-9 months. Patients: Does not meet inclusion criteria Professionals – workshop and training sample: No individuals working within the IAPT teams will be excluded from taking part. The decision as to whether to attend will be made by individuals or the sites (who may have to take into account practitioner workloads etc). Professionals – post-intervention qualitative interviews/discussion groups: No individuals who attended the workshop or training will be excluded from taking part in an interview, the decision to take part will be for each individual to make. Previous exclusion criteria: Services: IAPT sites where telephone referral level would feasibly generate a participant sample of 100 over a period of up to 6 months. Patients: Does not meet inclusion criteria Professionals – workshop and training sample: No individuals working within the IAPT teams will be excluded from taking part. The decision as to whether to attend will be made by individuals or the sites (who may have to take into account practitioner workloads etc). Professionals – post-intervention qualitative interviews/discussion groups: No individuals who attended the workshop or training will be excluded from taking part in an interview, the decision to take part will be for each individual to make.

Design outcomes

Primary

MeasureTime frame
1. Depression measured using the Patient Health Questionnaire 9 (PHQ-9) at baseline, 6 and 12 months 2. Anxiety measured using General Anxiety Disorder-7 (GAD-7) at baseline, 6 and 12 months

Secondary

MeasureTime frame
Current secondary outcome measures as of 14/10/2021: 1. Treatment engagement and cost-effectiveness of treatment measured using the EQ-5D-5L and Economic Patient Questionnaire (EPQ) at 6 and 12 months 2. Patient-therapist relationships measured using the Agnew Relationship Measure (ARM-5) at 6 months 3. Acceptability of the EQUITy intervention to patients and professionals (Psychological Wellbeing Practitioners (PWPs), service leads, managers, supervisors) will be collected via qualitative interviews and discussion groups (professionals only) at weeks 16-24 Previous secondary outcome measures: 1. Treatment engagement and cost-effectiveness of treatment measured using the EQ-5D-5L and Economic Patient Questionnaire (EPQ) at 6 and 12 months 2. Acceptability of the EQUITy intervention to patients and professionals (Psychological Wellbeing Practitioners (PWPs), service leads, managers, supervisors) will be collected via qualitative interviews and discussion groups (professionals only) at weeks 16-24

Countries

England, United Kingdom

Contacts

Public ContactJudith Gellatly
judith.l.gellatly@manchester.ac.uk+44 (0)161 3067672

Outcome results

None listed

Source: ISRCTN (via WHO ICTRP) · Data processed: Apr 17, 2026