The introduction and evaluation of patient-clinician email communication in Merseyside clinical genetics service

Status

Active, not recruiting

Phases

Unknown

Study type

Interventional

Source

ISRCTN

Registry ID

ISRCTN18421278

Enrollment

120

Registered

2006-09-29

Start date

2005-04-20

Completion date

Unknown

Last updated

2016-10-17

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Email communication in patient-clinician relationship Not Applicable

Interventions

Randomised controlled trial. Intervention group: email address and telephone number. Control group: telephone number only. Patients will be identified and invited to take part in the study at two

Eligibility

Sex/Gender

All

Inclusion criteria

Inclusion criteria: 1. Referral to clinical genetics 2. Over 16 years of age or the parent/guardian of children under 16 years of age 3. With access to email

Exclusion criteria

Exclusion criteria: Patients attending for prenatal counselling or predictive testing.

Design outcomes

Primary

Measure	Time frame
Comparison of "email and telephone" group with "telephone" group only. Is there a difference in the proportions contacting the department? Assess number of contacts per person.	—

Secondary

Measure	Time frame
Not provided at time of registration	—

Countries

United Kingdom

Outcome results

None listed

Source: ISRCTN (via WHO ICTRP) · Data processed: Feb 4, 2026