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Development of methods to identify digitally excluded older people, and tailoring of interventions to meet their digital needs

INCLUDE Study - Digital exclusion amongst older people

Status
Active, not recruiting
Phases
Unknown
Study type
Interventional
Source
ISRCTN
Registry ID
ISRCTN18306736
Enrollment
3990
Registered
2023-11-23
Start date
2024-01-01
Completion date
Unknown
Last updated
2026-08-10

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Digital use in older people Other

Interventions

Workstream 1 - Survey (Months 1-6) A survey will be sent by participating GP practices (using text message and DocMail) to all those on their registers aged 65+ who are eligible to receive the survey.
as well as a range of digital use. A researcher will telephone people to invite them to participate. Where the telephone conversation identifies concerns with capacity, the researcher will, sensitivel

Sponsors

Bradford Teaching Hospitals NHS Foundation Trust
Lead Sponsor

Eligibility

Sex/Gender
All
Age
65 Years to 120 Years

Inclusion criteria

Inclusion criteria: 1. For the survey work (workstreams 1 and 5A), we will include all older people registered at participating GP practices who are aged 65 years and over. For all later workstreams we will also include those aged 65 years and over. Additional inclusion criteria for workstreams 2 (interviews) and 4 (workshops) are: 2. Consented to further researcher contact upon completion of the workstream 1 survey. Additional inclusion criteria for workstream 5B (feasibility study) are: 3. Have never used the internet, or not used it within the last 3 months; and 4. Consented to further researcher contact upon completion of either the workstream 1 or workstream 5A surveys.

Exclusion criteria

Exclusion criteria: For the survey work (workstream 1 and 5A), we will exclude: 1. Those who have opted out of data sharing for research purposes, and 2. Those receiving palliative / end of life care For the interviews (workstream 2) and workshops (workstream 4), we will exclude: 3. Those who lack capacity to contribute to the interviews, even with the help of a supporter 4. Those with no consultee available or willing to support involvement where a potential participant lacks capacity to consent. 5. For workstream 4 (workshops) we will also exclude those who took part in workstream 2 interviews. For workstream 5B (feasibility study) we will exclude those who: 6. Lack capacity to engage with the intervention or provide data; or 7. Took part in earlier workstreams.

Design outcomes

Primary

MeasureTime frame
1. The interviews in workstream 2 will explore: 1.1.extent of digital use (e.g. internet and device use); 1.2.what internet/devices are used for (e.g. finances, socialising); 1.3.whether technology helps or hinders management of health and social aspects of life; 1.4.extent to which they feel included/excluded and the associated impacts; 1.5.financial concerns; 1.6.privacy and security concerns; 1.7.digital needs; 1.8.how interventions can better address their needs and skills; 1.9.factors that influence digital behaviours (framed around the COM-B model) Thematic analysis will be used. 2. In Workstream 5, feasibility testing the invervention, baseline and follow-up measures regarding their internet use and a measure of their satisfaction with the intervention will be used. But until we have completed workstream 4, we are not able to define the intervention, and therefore are not able to specify in detail what data will be collected to describe it, and which measures will be most appropriate to monitor its acceptability and feasibility.

Secondary

MeasureTime frame
There are no secondary outcome measures

Countries

England, United Kingdom

Contacts

Public ContactLiz Graham
liz.graham@bthft.nhs.uk+44 1274 383443

Outcome results

None listed

Source: ISRCTN (via WHO ICTRP) · Data processed: Aug 25, 2026