Web-based referral to mental health services for youth Mental and Behavioural Disorders
Conditions
Interventions
The web-based referral service consists of three integrated technical components: 1) a landing page/website, 2) a dynamic online referral form, and 3) a referral management system, through which refer
Sponsors
Centre Hospitalier de l’Université de Montréal
Eligibility
Sex/Gender
All
Inclusion criteria
Inclusion criteria: 1. The referral form can be completed by any young person between the ages of 11 to 25 years; and, any individual that is 16 years of age and older can refer a young person in the role of third-party referrer (e.g., community worker, family member). The referral management system can be used by a service provider, service coordinator or clinical lead, or clinical-administrative staff at the implementation site. 2. The stakeholder participants of focus groups, individual interviews, and document reviews can be any individual that participates in the development or implementation of the web-based referral service and is 18 years of age and above.
Exclusion criteria
Exclusion criteria: 1. Youth aged under 11 years and adults aged over 25 years for the self-referral form users 2. Youth aged under 16 years for the third-party referral form users 3. Stakeholder participants involved in the development or implementation of the service will be excluded from focus groups and individual interviews if they are aged under 18 years or research staff or researchers
Design outcomes
Primary
| Measure | Time frame |
|---|---|
| Demand, assessed by: 1. Total number of referrals, organized by referral method, referral source, referral time, and sociodemographic information, at both sites on a monthly basis before (i.e., 24 months) and after implementation of the web-based referral service (i.e., during the study period, 12 to 15 months). Data will be extracted from the referral management system, clinical-research reports, or site level administrative and medical records 2. The use of the referral management system by each of the site teams (e.g., number of logins per user) on a monthly basis during the study period (i.e., 12 to 15 months) | — |
Secondary
| Measure | Time frame |
|---|---|
| 1. Acceptability, assessed on a monthly basis during the study period (i.e., 12 to 15 months) using: 1.1. Satisfaction Survey, a 13-item questionnaire (including 1 open-ended text field to add comments) asking self- and third-party referrers about perceived satisfaction, ease of use, logical flow, technical responsiveness, duration, visual design, safety, age, respectfulness of culture and diversity, and facilitation of help-seeking 1.2. Post-Study System Usability Questionnaire (PSSUQ), a 16-item standardized questionnaire, to measure user satisfaction and opinions about the referral management system 2. Potential for impact, assessed using: 2.1. Total number of referrals, organized by sociodemographic information of the referred youth and referral method, at both sites on a monthly basis to compare the proportion of referrals received from target groups traditionally known to experience difficulties in help-seeking (e.g., gender minorities, ethnic minorities, etc.) before (i.e., 24 months) and after implementation of the web-based referral service (i.e., during the study period, 12 to 15 months). Data will be extracted from the referral management system, clinical-research reports, or site level administrative and medical records 2.2. The date the referral was received and the date an initial assessment was offered, and total number of help-seeking youth offered an initial assessment within a certain time frame (e.g., 72 hours), organized by referral method, at both sites on a monthly basis during the study period (i.e., 12 to 15 months). Data will be extracted from the referral management system, clinical-research reports, or site level administrative and medical records 2.3. Total number of referrals reported by help-seeking delay times, organized by referral method, at both sites on a monthly basis during the study period (i.e., 12 to 15 months). Data will be extract | — |
Countries
Canada
Outcome results
None listed