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Chatbot use and mental wellbeing of health workers

Effectiveness of a chatbot in improving the mental wellbeing of health workers in Malawi during the COVID-19 pandemic: A randomized, controlled trial

Status
Active, not recruiting
Phases
Unknown
Study type
Interventional
Source
ISRCTN
Registry ID
ISRCTN16378480
Enrollment
1280
Registered
2022-05-12
Start date
2021-10-18
Completion date
Unknown
Last updated
2024-06-10

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Mental health outcomes (including depression, anxiety, burnout, loneliness, and resilience) among health workers in Malawi Mental and Behavioural Disorders

Interventions

The study is a two-arm, parallel randomized controlled trial with a pre-treatment assessment, 8-week intervention period and mid-study assessments at 4-5 weeks and an end-of-study assessment at 9 week
all participants in both study arms will be told they are participating in ‘an online self-help for mental wellbeing’. Originating from Brazil, Vitalk is an automated chatbot delivering mental health
Seligman, 1998
Wills, 2009). Only the treatment

Sponsors

Chemonics International
Lead Sponsor

Eligibility

Sex/Gender
All

Inclusion criteria

Inclusion criteria: 1. Currently employed as one of the types of service providers (cadres) listed: doctors, nurses, medical assistants, clinical officers, laboratory technicians, physiotherapy technicians, pharmacists, physiotherapists 2. Employed in public or private primary, secondary, or tertiary care facility in Blantyre and Lilongwe districts of Malawi 3. Possess some degree of English language proficiency 4. Own a smartphone with an Android operating system 5. No history – past or current – of counseling or therapy for severe mental health disorders 6. Not have self-reported suicidal ideation 7. Score below “very high risk” levels on the initial assessments for anxiety and depression 8. Diploma in their respective fields of specialization, in adherence to the Ministry of Health employment criteria for the respective cadres of health workers (Medical Assistants who completed 2 years of college will be allowed to participate even though their qualification is a certificate) 9. Adults (18 years or older)

Exclusion criteria

Exclusion criteria: 1. All other hospital- or health-related personnel, such as health surveillance assistants, hospital assistants or laboratory assistants, due to their lower educational qualification requirement for employment. 2. Health workers with a history – past or current – of counseling or therapy for a severe mental disorder 3. All study applicants at “very high risk” of depression and anxiety according to their initial scores from standard mental health tests 4. Participants who check suicidal ideation in question nine of the PHQ-9

Design outcomes

Primary

MeasureTime frame
Measurements at baseline, 4-5 weeks, and 9 weeks: 1. Anxiety symptoms are measured using the Generalized Anxiety Disorder (GAD-7) scale. 2. Depression symptoms are measured using the Patient Health Questionnaire (PHQ-9). 3. Burnout is measured using the Oldenburg Burnout Inventory (OLBI). 4. Loneliness is measured using the UCLA Short Loneliness Scale. 5. Resilience is measured using the 14-item Resilience Scale (RS-14).

Secondary

MeasureTime frame
1. Resilience building behaviors measured through questionnaires in Vitalk at baseline, 4-5 weeks, and 9 weeks 2. Frequency and use of treatment app and control website, measured throughout the trial through app and website usage data 3. Qualitative patient experiences measured using an anonymous online survey at 9 weeks

Countries

Malawi

Contacts

Public ContactKaty Gorentz
kgorentz@chemonics.com+1 8889556881

Outcome results

None listed

Source: ISRCTN (via WHO ICTRP) · Data processed: Feb 6, 2026