Improving appointment attendance in patients attending secondary care Other
Conditions
Interventions
The project is evaluating a new way of organising appointments, using an intervention/technology called DrDoctor.
DrDoctor is designed to reduce the number of missed appointments by providing regula
ways to rearrange appointments and linking appointments, for example making sure that blood tests are available before an appointment to see a doctor or a nurse. You can read more about it at https://
Sponsors
London South Bank University
Eligibility
Sex/Gender
All
Inclusion criteria
Inclusion criteria: Patients: 1. Receiving secondary care (outpatients) at intervention/comparator sites 2. Aged 18 years or over 3. Capacity to/and consent 4. Within one of the following care streams: ophthalmology (glaucoma), renal, oncology (colorectal)
Exclusion criteria
Exclusion criteria: Patients: 1. Not receiving secondary care within at least one of the three selected specialities (ophthalmology, oncology, renal) 2. Aged below 18 years 3. Not attending the named intervention/comparator site 4. Unable/unwilling to consent
Design outcomes
Primary
| Measure | Time frame |
|---|---|
| Number of Did Not Attends (DNAs) and number of unused appointments measured using Trust data at baseline (3 months prior to deployment of DrDoctor) and at 6-months post-deployment | — |
Secondary
| Measure | Time frame |
|---|---|
| 1. Adverse physical health events measured using a single item at baseline and 6 months 2. Patient mental health measured using Generalised Anxiety Disorder 7 (GAD-7) and Patient Health Questionnaire (PHQ-8) at baseline and 6 months 3. Patient satisfaction measured using study generated scale at baseline and 6 months 4. Physical health measured using EQ5D-3L at baseline and 6 months 5. Economic evaluation measured using CSRRI at baseline and 6 months | — |
Countries
England, United Kingdom
Outcome results
None listed