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Increasing vaccination: reminders work, and a behaviourally-informed chatbot works better

Original Title for Pre-Registration: Implementation of a Chatbot Based on Behavioral Strategies to Promote Continuity of COVID-19 Vaccination: A Randomized Controlled Trial. Current Title: Increasing vaccination: reminders work, a behaviourally-informed chatbot works better.

Status
Active, not recruiting
Phases
Unknown
Study type
Interventional
Source
ISRCTN
Registry ID
ISRCTN13725439
Enrollment
241435
Registered
2024-06-07
Start date
2022-09-08
Completion date
Unknown
Last updated
2026-08-03

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Promotion of COVID-19 vaccination in the general population Infections and Infestations

Interventions

Participants in the treatment group will receive personalised WhatsApp chatbot messages informing them they are eligible for the next dose with a motivational message leveraging loss aversion (“don’t

Sponsors

The Behavioural Insights Team
Lead Sponsor

Eligibility

Sex/Gender
All
Age
18 Years to 110 Years

Inclusion criteria

Inclusion criteria: Individuals from Chaco province, Argentina, will be included in the trial if: 1. They are aged 18 years old and over 2. Have received the first COVID-19 vaccination dose 3. Are eligible to receive their next COVID-19 dose (i.e., 2nd, 3rd, 4th, or 5th dose of the COVID-19 vaccination) 4. Have a valid mobile number registered within the database 5. Their mobile number is registered with WhatsApp 6. The mobile number is unique to one individual within the database

Exclusion criteria

Exclusion criteria: Not meeting the participant inclusion criteria

Design outcomes

Primary

MeasureTime frame
Next dose vaccination rate, indicating whether the individual received the next dose for which they are eligible, measured using administrative data provided by the Ministry of Health which includes information on the date of vaccination within four weeks of entering the trial

Secondary

MeasureTime frame
There are no secondary outcome measures

Countries

Argentina

Contacts

Public ContactAdelaida Barrera
adelaida.barrera@bi.teamNone provided

Outcome results

None listed

Source: ISRCTN (via WHO ICTRP) · Data processed: Aug 9, 2026