Using health information systems to address patients concerns in general practice

The Consultation Open and Close study on using health information systems to address patients concerns in general practice: an intervention development and feasibility study

Status

Active, not recruiting

Phases

Unknown

Study type

Interventional

Source

ISRCTN

Registry ID

ISRCTN13471877

Enrollment

198

Registered

2020-02-05

Start date

2019-12-09

Completion date

Unknown

Last updated

2024-03-18

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

General practice Not Applicable

Interventions

This research comprises two studies, as follows: Study 1 (Intervention Development Study): A complex intervention will be designed to improve the ability of GPs to address patients’ concerns. This wi

Eligibility

Sex/Gender

All

Inclusion criteria

Inclusion criteria: 1. Aged 18 or over (on date of SMS invitation to participate) 2. Have an appointment with their GP within the next two days The inclusion criteria will be revised during the studies, as the researchers assess which patients the intervention is most useful for.

Exclusion criteria

Exclusion criteria: 1. Patients with a recent diagnosis of life-limiting or life-threatening illness 2. Patients with a life expectancy of less than 12 months 3. Patients deemed by the GP to be at serious suicidal risk 4. Patients unable to complete questionnaires even with the help of carers

Design outcomes

Primary

Measure	Time frame
Proportion of patients with at least one follow-up appointment for the same problem with 1 month and 3 months measured through the patient record at 1- and 3-month follow-up	—

Secondary

Measure	Time frame
1. Index value of health-related quality of life for economic evaluation purposes measured though the EQ-5D at baseline and 2-week follow-up 2. Profile of health and well-being, health knowledge and self-care and confidence in health plan measured though the Primary Care Outcomes questionnaire at baseline and 2-week follow-up 3. Perceived clinician empathy and doctor-patient communication measured through the consultation and relational empathy tool at 2-week follow-up 4. Patient satisfaction measured through a single item on patient overall satisfaction with the consultation at 2-week follow-up 5. The extent to which the patient’s main problem was resolved measured through a single item adapted from other studies in primary care at 2-week follow-up 6. The extent to which consultation addresses patients’ priorities measured through a single item adapted from the LTC6 at 2-week follow-up 7. The extent to which consultation provided patients with information to manage their health measured through a single item adapted from the LTC6 at 2-week follow-up	—

Measure

Time frame

1. Index value of health-related quality of life for economic evaluation purposes measured though the EQ-5D at baseline and 2-week follow-up 2. Profile of health and well-being, health knowledge and self-care and confidence in health plan measured though the Primary Care Outcomes questionnaire at baseline and 2-week follow-up 3. Perceived clinician empathy and doctor-patient communication measured through the consultation and relational empathy tool at 2-week follow-up 4. Patient satisfaction measured through a single item on patient overall satisfaction with the consultation at 2-week follow-up 5. The extent to which the patient’s main problem was resolved measured through a single item adapted from other studies in primary care at 2-week follow-up 6. The extent to which consultation addresses patients’ priorities measured through a single item adapted from the LTC6 at 2-week follow-up 7. The extent to which consultation provided patients with information to manage their health measured through a single item adapted from the LTC6 at 2-week follow-up

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Countries

England, United Kingdom

Outcome results

None listed

Source: ISRCTN (via WHO ICTRP) · Data processed: Feb 4, 2026