Specialty: Health services and delivery research, Primary sub-specialty: Health services and delivery research
Conditions
Interventions
This study is a case study evaluation of a quality improvement project, using a baseline and follow-up survey and interviews, and a focused ethnography (including observations, interviews and document
Sponsors
University of Oxford
Eligibility
Sex/Gender
All
Inclusion criteria
Inclusion criteria: 1. Case study sites: Frontline medical wards in NHS acute hospital trusts in England 2. Baseline and follow up survey of patient experience: All patients discharged from the medical ward within a 3-month period with capacity to consent, or a family member responding on their behalf 3. Baseline and follow-up interviews about patient experience: Patients or family members responding to the survey who also express interest in taking part in an interview as well 4. Ethnographic case studies: staff members, patients or family members who get involved in quality improvement on one of the six wards; other staff members who work on the ward; members of the senior management team in the six trusts; members of the research team
Exclusion criteria
Exclusion criteria: 1. Case study sites: Surgical or other non-medical wards in NHS acute hospital trusts in England; community and mental health trusts; trusts in Scotland, Wales or Northern Ireland 2. Baseline and follow up survey of patient experience: Patients discharged from the medical ward outside the relevant 3-month period; those without capacity to consent 3. Baseline and follow-up interviews about patient experience: Those without capacity to consent; those unable to take part in an interview in the English language 4. Ethnographic case studies: staff and patients from other wards; patients currently receiving care on the ward. (Ethnographic observations will be confined to quality improvement activities and are not designed to observe care being provided)
Design outcomes
Primary
| Measure | Time frame |
|---|---|
| One outcome measure will be patient experience, assessed using a bespoke baseline and follow-up survey of a sample of discharged patients accompanied by qualitative interviews with a sub-set of respondents. The pre-and post-intervention surveys should be viewed as part of the overall package of information collected rather than the only source of evidence. | — |
Countries
United Kingdom
Contacts
Public ContactLouise Locock
Outcome results
None listed