Sedentary behaviour in contact centres Other
Conditions
Interventions
The unit of randomisation is contact centres. A computer-generated block randomisation algorithm will be used to randomly allocate each contact centre to start the intervention at one of five timepoin
Sponsors
University of Edinburgh
Eligibility
Sex/Gender
All
Inclusion criteria
Inclusion criteria: People working in contact centres
Exclusion criteria
Exclusion criteria: Does not meet inclusion criteria
Design outcomes
Primary
| Measure | Time frame |
|---|---|
| Sedentary time in the workplace (objectively measured), measured using activPAL™ devices, which are small, thigh-worn devices for assessing posture and is the preferred measurement instrument for assessing changes in occupational sitting. Participants wear the device continuously for seven days (during waking/sleeping hours and water-based activity) to provide adequate reliability. Following recommended procedures, the researchers will isolate and determine changes in accumulated sedentary time whilst at work. Data will be collected at a maximum of three occasions per site: at the end of the control period, and at 3 and 6 months after the end of the intervention in each site. Sites 1 and 6 will not have a control period, and sites 5 and 10 will not have a post-intervention period, in order to minimise the duration of the study for which there is no concurrent vertical comparison between control and post-intervention periods. | — |
Secondary
| Measure | Time frame |
|---|---|
| 1. Sedentary time in the workplace subjectively measured using the Occupational Sitting and Physical Activity Questionnaire (OSPAQ) 2. Overall sedentary behaviour objectively measured using activPAL™ devices to assess changes in prolonged sitting time in the workplace (bouts of = 30 minutes), total sedentary time (i.e. including time outside the workplace such as at home and leisure time), workplace and total standing time, and workplace and total sit-to-stand transitions 3. Physical activity assessed objectively using activPAL™ devices to assess changes over time in the workplace and total stepping, and subjectively using the International Physical Activity Questionnaire (long), last 7 days self-administered 4. Objective measures of productivity including: absenteeism, presenteeism, call handling time, time spent talking, time spent on hold, time spent wrapping up a call, attendance, or sick leave. Subjective measures assessed using the Utrecht Work Engagement Scale and other measures in similar studies 5. Mental wellbeing measured using the Warwick-Edinburgh Mental Well-being scale (WEMWBS) 6. Back pain measured using the Roland-Morris Disability Questionnaire 7. Activity use and preference measured using questionnaires developed by the researchers 8. Staff turnover measured by the number of people leaving and number of new joiners over the study period (both in the contact centre as a whole and in the people taking part in the research) 9. Demographics (age, gender, medical conditions which may impact on sedentary behaviour) Measured at a maximum of three occasions per site: at the end of the control period, and at 3 and 6 months after the end of the intervention in each site | — |
Countries
Scotland, United Kingdom
Contacts
Public ContactRuth Jepson
Outcome results
None listed