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A randomised controlled trial to measure the impact of behavioural SMS reminders messages on missed appointments among IAPT patients

A randomised controlled trial to measure the impact of behavioural SMS reminders messages on missed appointments among IAPT patients

Status
Active, not recruiting
Phases
Unknown
Study type
Interventional
Source
ISRCTN
Registry ID
ISRCTN11330268
Enrollment
10000
Registered
2018-02-15
Start date
2018-03-01
Completion date
Unknown
Last updated
2023-04-17

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Mild to moderate anxiety or depression Mental and Behavioural Disorders

Interventions

The intervention in this trial is a change to the wording of the SMS appointment reminders sent to patients 1-2 days prior to their IAPT appointment. Method of randomisation is a random allocation mec

Sponsors

The Behavioural Insights Team
Lead Sponsor
Mayden House Ltd
Collaborator

Eligibility

Sex/Gender
All

Inclusion criteria

Inclusion criteria: 1. Patients of all conditions, age and gender will be eligible 2. Patients has an appointment with one of the participating IAPT services during the trial period 3. Patient has consented to receive SMS communication from the service 4. Patient has supplied a valid mobile phone number to the service

Exclusion criteria

Exclusion criteria: Does not meet inclusion criteria

Design outcomes

Primary

MeasureTime frame
Recorded by the IAPT services at the end of the trial period: 1. Appointment attendance - whether or not a patient misses their appointment 2. Completion of treatment - whether or not a patient completes their treatment

Secondary

MeasureTime frame
Reliable recovery, assessed using the PHQ-9 and/or the GAD-7 at initial assessment and at the end of treatment (or last available appointment where an assessment was taken)

Countries

England, United Kingdom

Contacts

Public ContactEdward Flahavan
edward.flahavan@bi.team+44 (0)7521035452

Outcome results

None listed

Source: ISRCTN (via WHO ICTRP) · Data processed: Feb 4, 2026