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The benefits of using digital technology (the Wysa app and AI chatbot) to support assessments, waits for therapy and treatment within NHS Talking Therapies services for patients, clinicians, services and the wider healthcare system

The benefits of adopting WYSA therapeutics for patients, clinicians, services and the wider healthcare system

Status
Recruiting
Phases
Unknown
Study type
Interventional
Source
ISRCTN
Registry ID
ISRCTN10327977
Enrollment
100
Registered
2023-10-19
Start date
2023-11-01
Completion date
Unknown
Last updated
2025-05-05

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Symptoms of low mood and/or anxiety Mental and Behavioural Disorders

Interventions

The study is a real-world quantitative evaluation to investigate the impact of Wysa therapeutics on clinical outcomes, as well as service benefits such as increased referrals and clinical/admin time s

Sponsors

Wysa Ltd
Lead Sponsor

Eligibility

Sex/Gender
All

Inclusion criteria

Inclusion criteria: 1. Willing and able to provide informed consent 2. Aged 16 years or older 3. User is confident in their ability to speak and understand English at a proficient level 4. Own an electronic device capable of supporting Wysa 5. A valid email address, NHS number; phone number 6. Referred or self-referred to proceed through the standard IAPT care pathway

Exclusion criteria

Exclusion criteria: 1. Patients ineligible for the standard IAPT care pathway 2. Patients with previous and current known severe and enduring mental illnesses 3. Patients with current psychosis or a history of psychotic symptoms in the last 6 months 4. Patients with active suicidal ideation/ intent 5. Patients with significant cognitive disorders 6. Patients with a current diagnosis of a personality disorder 7. Patients with referrals for specialist presentations of pre-existing, diagnosed conditions requiring a specialised assessment beyond the standard clinical pathway 8. Not capable of providing self-consent

Design outcomes

Primary

MeasureTime frame
1. Access to services will be measured by comparing referral numbers before and after the introduction of the Wysa Digital Referral Assistant. Time saved for clinicians will be measured using the time taken to reach a treatment outcome decision for patients who have completed the Wysa Digital Assistant compared with those who have not. 2. Clinical improvement measured using the Patient Health Questionnaire-9 (PHQ-9) and General Anxiety Disorder-7 (GAD-7) scores at referral, start of treatment and at discharge.

Secondary

MeasureTime frame
1. Patient engagement and satisfaction with the app, measured through aggregated usage metrics collected by Wysa and app score ratings every 4 weeks 2. Functional impairment is measured using the Work and Social Adjustment Scale at the start and end of treatment

Countries

England, United Kingdom

Outcome results

None listed

Source: ISRCTN (via WHO ICTRP) · Data processed: Feb 4, 2026