Not applicable: service delivery Not Applicable Service delivery
Conditions
Interventions
Three different modes of telephone intervention follow-up
1. Once at day 1
2. Twice, at days 1 and 3
3. Once at 7 days after discharge
Sponsors
NHS R&D Regional Programme Register - Department of Health (UK)
Eligibility
Inclusion criteria
Inclusion criteria: Patients aged 17 or above, attending the day surgery centre at Taunton & Somerset Hospital for therapeutic procedures not normally requiring GP, District Nurse or hospital out-patient follow-up. Other criteria include patient consent and patient access to a telephone.
Exclusion criteria
Exclusion criteria: Not provided at time of registration
Design outcomes
Primary
| Measure | Time frame |
|---|---|
| 1. Suitability and timing of post-discharge telephone support, measured by a tool adapted from Orem's self-care deficit theory 2. Compliance with discharge instructions measured by a tool adapted for telephone interview from the Revised Ways of Coping Checklist (WCCL) 3. Frequency of use of Primary Health Care Services 4. GPs assessment of the appropriateness of referrals and contacts | — |
Secondary
| Measure | Time frame |
|---|---|
| Not provided at time of registration | — |
Countries
United Kingdom
Outcome results
None listed