The Effect of Life Skills Training on the Customer Satisfaction

The Effect of Life Skills Training to Health Insurance Staff on the Customer Satisfaction

Status

Active, not recruiting

Phases

Unknown

Study type

Interventional

Source

IRCT

Registry ID

IRCT20180419039360N1

Enrollment

401

Registered

2018-10-13

Start date

2017-12-22

Completion date

Unknown

Last updated

2018-11-05

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

None listed

Interventions

Intervention 1: Intervention group: 205 people referring to the Kohgiluyeh and Boyer Ahmad Health Insurance Organization, Iran, in 2017, with the inclusion criteria of the study were studied. Before b

Eligibility

Sex/Gender

All

Age

20 Years to 90 Years

Inclusion criteria

Inclusion criteria: Men and women referring to the Kohgiluyeh and Boyer Ahmad Health Insurance Organization, Iran The age of less than 90 years The conscious willingness to participate in the study Not having the known psychological disorders

Exclusion criteria

Exclusion criteria: Unwillingness to continue the participation Death Migration

Design outcomes

Primary

Measure	Time frame
Customer Satisfaction. Timepoint: Before intervention and one month after intervention. Method of measurement: SERVQUAL Satisfaction Survey Questionnaire.	—

Countries

Iran (Islamic Republic of)

Contacts

Public ContactKarim Alizadeh

Yasouj University of Medical Sciences

karim.Alizadeh.sisakht@yums.ac.ir+98 74 3323 0327

Outcome results