The Effect of Professional Ethics Training on EMS Staffs on the Recorded Complaints.

The Effect of Professional Ethics Training on EMS Staffs on the Recorded Complaint in the Quality Control Department of Arak University of Medical Sciences.

Status

Recruiting

Phases

Unknown

Study type

Interventional

Source

IRCT

Registry ID

IRCT20170404033223N2

Enrollment

150

Registered

2018-12-15

Start date

2018-08-23

Completion date

Unknown

Last updated

2019-01-14

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

EMS staffs training, Reduction of patient complaints, Accelerating Accountability.

Interventions

Intervention group: All complaints received at the Pre-hospital Emergency Complaint Center during a four-month period are considered as complaints before the intervention. After holding two workshops,

Eligibility

Sex/Gender

Male

Inclusion criteria

Inclusion criteria: At least 6 months work experience at Emergency Center The desire to participate in the study

Exclusion criteria

Exclusion criteria: Unwillingness to participate in the study Retirement before study completion

Design outcomes

Primary

Measure	Time frame
Complaints filed by the Quality Control Department of Arak University of Medical Sciences. Timepoint: Two weeks and one month after the workshop. Method of measurement: Complaints filed with the emergency department, complaints filed in Ministry of Health System 190 and complaints received in writing form.	—

Countries

Iran (Islamic Republic of)

Contacts

Public ContactMaryam Lotfi-jahed

Arak University of Medical Sciences

lotfi7030@gmail.com+98 86 3417 3505

Outcome results

None listed

Source: IRCT (via WHO ICTRP) · Data processed: Feb 4, 2026