Quality of Care in Patient. Stress, not elsewhere classified
Conditions
Interventions
Intervention 1: Intervention group 16 hours nurse empowerment workshop in 4 sessions for one day a week for 4 hours each day, in two parts held managing stress and communication skills. Learning appro
Behavior
In the control group there is no intervention, just before and 4 weeks after study, communication skills and stress questionnaires by nurses and quality of care by patients is completed .
Intervention group 16 hours nurse empowerment workshop in 4 sessions for one day a week for 4 hours each day, in two parts held managing stress and communication skills. Learning approach for presenta
Sponsors
Vice-Chancellor of Research and Technology, Mazandaran University of Medical Sciences
Eligibility
Sex/Gender
All
Inclusion criteria
Inclusion criteria: Inclusion criteria for nurses: working in the CCU, having a nursing degree (undergraduate and graduate), at least a yearwork experience, without taking classes to manage job stress and nurses communication skills. Exclusion criteria for nurses: absence in one of the two workshops, leave or transfer to other parts of the CCU or other hospitals, using drugs such as sedatives; anti-depressants; anti-psychotic and anti-anxiety, a psychological crisis in the past 6 months dealing with incidents such as the death of loved ones; accident; divorce and family disputes is. Inclusion criteria for patients: being alert, admitted to CCU, the desire to complete the questionnaire, are older than 18 years. Exclusion criteria for patients: have mental illness (depression, schizophrenia, cognitive disorders, personality disorders), blindness and deafness.
Exclusion criteria
Exclusion criteria:
Design outcomes
Primary
| Measure | Time frame |
|---|---|
| Nurses communication skill and job stress managment. Timepoint: Before the intervention and one month after the intervention. Method of measurement: Communication skills questionnaire (HP-CSS) and nurses job stress questionnaire (NSS). | — |
Secondary
| Measure | Time frame |
|---|---|
| Quality of patient care. Timepoint: Before the intervention and one month after the intervention. Method of measurement: Quality of patient care questionnaire (QUALPACS). | — |
Countries
Iran (Islamic Republic of)
Contacts
Public ContactSeyedeh Sakineh Salimi
Mazandaran University of Medical Sciences
Outcome results
None listed