Effect of sending a letter of condolences to the family of the performance of the medical care and hospital services.

Effect of sending a letter of condolences to the family of the deceased in Rasoul e- Akram hospital on their perception of the performance of the medical care and hospital services.

Status

Active, not recruiting

Phases

Unknown

Study type

Interventional

Source

IRCT

Registry ID

IRCT20140528017891N5

Enrollment

200

Registered

2018-06-01

Start date

2018-04-03

Completion date

Unknown

Last updated

2018-07-16

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Satisfaction with medical staff and hospital services. Persons encountering health services for specific procedures and health care

Interventions

Intervention 1: Intervention group: In this group five days after the death of the individual, a letter of condolence will be sent to the family of the deceased by the head of the hospital. Questions

Eligibility

Sex/Gender

All

Inclusion criteria

Inclusion criteria: Having a permanent resident place in Tehran

Exclusion criteria

Exclusion criteria: Having a permanent resident other than Tehran

Design outcomes

Primary

Measure	Time frame
The perceived family of the deceased towards the medical staff and hospital services. Timepoint: A month after the letter was sent. Method of measurement: Satisfaction questionnaire.	—

Secondary

Measure	Time frame
Nursing services. Timepoint: A month after the letter was sen. Method of measurement: Satisfaction questionnaire.;Hoteling services. Timepoint: A month after the letter was sent. Method of measurement: Satisfaction questionnaire.;Medical services. Timepoint: A month after the letter was sent. Method of measurement: Satisfaction questionnaire.;Admission and discharge process. Timepoint: A month after the letter was sent. Method of measurement: Satisfaction questionnaire.	—

Measure

Time frame

Nursing services. Timepoint: A month after the letter was sen. Method of measurement: Satisfaction questionnaire.;Hoteling services. Timepoint: A month after the letter was sent. Method of measurement: Satisfaction questionnaire.;Medical services. Timepoint: A month after the letter was sent. Method of measurement: Satisfaction questionnaire.;Admission and discharge process. Timepoint: A month after the letter was sent. Method of measurement: Satisfaction questionnaire.

—

Countries

Iran (Islamic Republic of)

Contacts

Public ContactPooya Hedayati

Iran University of Medical Sciences

pooya.hedayati68@gmail.com+98 21 6653 9260

Outcome results

None listed

Source: IRCT (via WHO ICTRP) · Data processed: Feb 4, 2026