Communication robots in the emergency room - self-check-in and communication support in the waiting area of the central emergency room

Communication robots in the emergency room - self-check-in and communication support in the waiting area of the central emergency room - KZNA

Status

Active, not recruiting

Phases

Unknown

Study type

Observational

Source

DRKS

Registry ID

DRKS00038333

Enrollment

Registered

2025-11-03

Start date

2025-10-20

Completion date

Unknown

Last updated

2026-03-30

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

This study does not investigate diseases. It is about patients who visit the emergency room due to various complaints.

Interventions

Group 1: Co-creation workshops with patients are dedicated to the application-related wishes and challenges of using a robot and/or terminal in the emergency room waiting area. Group 2: In about 10-15

Eligibility

Sex/Gender

All

Age

18 Years to No maximum

Inclusion criteria

Inclusion criteria: Module 1: All waiting persons (patients and relatives/accompanying persons) aged 18 and over who visit the CCM emergency department on foot and potential users Module 2: All users of the registration technology Interviews: see Module 1 Module 3: All users of the registration technology

Exclusion criteria

Exclusion criteria: Minors and persons who are incapable of giving consent.

Design outcomes

Primary

Measure	Time frame
The main objective of this project is to conduct a feasibility study on the use of a new registration technology (a robot and a registration terminal) with multilingual communication capability and the possible possibility of non-invasive “pre-triage” with medical technology in the demarcated waiting area of the Central Emergency Department of the Charité - Universitätsmedizin Berlin (CCM). After interacting with the robot, patients and relatives will be asked about the possibilities and limitations of robot use and acceptance using an interview guide based on dimensions of the Godspeed questionnaire and the acceptance factors of the Unified Theory of Acceptance and Use of Technology (UTAUT).	—

Measure

Time frame

The main objective of this project is to conduct a feasibility study on the use of a new registration technology (a robot and a registration terminal) with multilingual communication capability and the possible possibility of non-invasive “pre-triage” with medical technology in the demarcated waiting area of the Central Emergency Department of the Charité - Universitätsmedizin Berlin (CCM). After interacting with the robot, patients and relatives will be asked about the possibilities and limitations of robot use and acceptance using an interview guide based on dimensions of the Godspeed questionnaire and the acceptance factors of the Unified Theory of Acceptance and Use of Technology (UTAUT).

—

Countries

Germany

Contacts

Public ContactLarissa Eienbröker

Charité - Universitätsmedizin Berlin, Notfallmedizinische Versorgunsgforschung

larissa.eienbroeker@charite.de+49 30 450 631366

Outcome results

None listed

Source: DRKS (via WHO ICTRP) · Data processed: Apr 4, 2026