Pilot study on the influence of a system for process transparency in the emergency department on patient satisfaction

Pilot study on the influence of a system for process transparency in the emergency department on patient satisfaction - ZNAflow-Patient

Status

Active, not recruiting

Phases

Unknown

Study type

Interventional

Source

DRKS

Registry ID

DRKS00035694

Enrollment

315

Registered

2025-02-20

Start date

2025-04-25

Completion date

Unknown

Last updated

2025-10-06

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

All health problems in the emergency room

Interventions

Group 1: Phase 0: Control No (additional) information in the waiting area of the emergency room Group 2: Phase 1: Waiting time & utilization Patients receive information on their triage level, the ex

Eligibility

Sex/Gender

All

Inclusion criteria

Inclusion criteria: Emergency patients arriving on foot in the emergency department with an MTS classification of 3, 4 or 5

Exclusion criteria

Exclusion criteria: Emergency patients who have already taken part in the survey

Design outcomes

Primary

Measure	Time frame
Name: Satisfaction with treatment Measurement: Self-assessment, eight-point version of the measurement according to Schmidt & Wittmann (2002) on a 4-point Likert scale. Time: Preparation of the discharge documents	—

Secondary

Measure	Time frame
Name: Satisfaction with the waiting time Measurement: Self-assessment, three-point version from the ZAP questionnaire and according to Hui & Tse (1996) on a 5-point Likert scale. Time: Preparation of the discharge documents	—

Countries

Germany

Contacts

Public ContactCornelius Born

Technische Universität München

cornelius.born@tum.de+49 176 7799 0540

Outcome results

None listed

Source: DRKS (via WHO ICTRP) · Data processed: Feb 4, 2026