Identification of emergencies in the telephone queue and routing to a fast track

Identification of emergencies in the telephone queue and routing to a fast track - FAST

Status

Active, not recruiting

Phases

Unknown

Study type

Interventional

Source

DRKS

Registry ID

DRKS00031235

Enrollment

470933

Registered

2023-11-10

Start date

2024-04-01

Completion date

Unknown

Last updated

2025-04-07

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Callers of the 116117 with health issues

Interventions

Group 1: Simple selfrating tool, in which only a single question is asked and, if necessary, answered on a multi-level scale

duration: 9 months Group 2: Automated short query of emergency symptoms, which results in an urgency score

duration: 9 months Group 3: Control group, usual care

Eligibility

Sex/Gender

All

Age

18 Years to No maximum

Inclusion criteria

Inclusion criteria: Knowledge of the German language

Exclusion criteria

Exclusion criteria: Callers under 18 years

Design outcomes

Primary

Measure	Time frame
Determination of the diagnostic test quality of the interventions concerning sensitivity and specificity	—

Secondary

Measure	Time frame
Analysis of the external validity with regard to scheduling decisions, consideration of the effects of the intervention on the service (waiting times, dropped calls, ease of use, etc.).	—

Countries

Germany

Contacts

Public ContactDominik von Stillfried

Zentralinstitut für die kassenärztliche Versorgung

zi@zi.de+49 30 4005 2450

Outcome results

None listed

Source: DRKS (via WHO ICTRP) · Data processed: Feb 5, 2026