Digital communication assistance tool for non-German-speaking patients in prehospital emergency care

Group 1: Interventional Group: Patients who speak one of the available languages and who use the digital communication assistance tool. Group 2: Control Group I: Non-German speaking patients, who do n

Eligibility

Sex/Gender

All

Inclusion criteria

Inclusion criteria: all patients cared for by the Malteser Ambulance Services in Königslutter am Elm, Wendhausen and Braunschweig as well as the ambulance service of the district of Helmstedt

Exclusion criteria

Exclusion criteria: Patients who do not speak any of the languages/dialects offered can only participate in the control group I.

Design outcomes

Primary

Measure	Time frame
What: Improving the communication with non-German speaking patients in emergency situations What exactly? The communication with patients in prehospital emergency care is considered to be improved when the intervention is used. When: 02-19 to 12-19 Control stage (recruitment of control groups I and II), 01-20 to 06-20 Intervention stage (recruitment of intervention group and control group II) How: Feedback from paramedical staff on paper questionnaires for each emergency drive	—

Measure

Time frame

What: Improving the communication with non-German speaking patients in emergency situations What exactly? The communication with patients in prehospital emergency care is considered to be improved when the intervention is used. When: 02-19 to 12-19 Control stage (recruitment of control groups I and II), 01-20 to 06-20 Intervention stage (recruitment of intervention group and control group II) How: Feedback from paramedical staff on paper questionnaires for each emergency drive

—

Secondary

Measure	Time frame
What: Improving the collection of information from patients with language barriers in emergency situations (number and quality of information) When: 02-19 to 12-19 Control stage (recruitment of control groups I and II), 01-20 to 06-20 Intervention stage (recruitment of intervention group and control group II) How?: All relevant medical information for an emergency operation is documented, by default, on standardised DIVI rescue service protocols. The documentation is done digitally. The free text field for "Anamnesis, emergency events" will be analysed for both case and control patients. What exactly? Statistical evaluation of DIVI rescue service protocols of intervention and control groups. Exploratively, demands for supporting emergency physicians, on-scene intervals, presence of lay-interpreters, usage of the interventions with event sourcing are also observed. By recording clinical parameters, the analysis can be carried out taking into account the severity of the health restrictions. All data is collected anonymously.	—

Measure

Time frame

What: Improving the collection of information from patients with language barriers in emergency situations (number and quality of information) When: 02-19 to 12-19 Control stage (recruitment of control groups I and II), 01-20 to 06-20 Intervention stage (recruitment of intervention group and control group II) How?: All relevant medical information for an emergency operation is documented, by default, on standardised DIVI rescue service protocols. The documentation is done digitally. The free text field for "Anamnesis, emergency events" will be analysed for both case and control patients. What exactly? Statistical evaluation of DIVI rescue service protocols of intervention and control groups. Exploratively, demands for supporting emergency physicians, on-scene intervals, presence of lay-interpreters, usage of the interventions with event sourcing are also observed. By recording clinical parameters, the analysis can be carried out taking into account the severity of the health restrictions. All data is collected anonymously.

—

Countries

Germany

Contacts

Public ContactFrank Müller

Institut für Allgemeinmedizin Universitätsmedizin Göttingen

frank.mueller@med.uni-goettingen.de+49 (0)551-39 65663

Outcome results

None listed