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Patient satisfaction in the Emergency Department

Patient satisfaction in the Emergency Department - HappiER

Status
Active, not recruiting
Phases
Unknown
Study type
Observational
Source
DRKS
Registry ID
DRKS00010654
Enrollment
3000
Registered
2016-06-21
Start date
2016-07-01
Completion date
Unknown
Last updated
2025-04-07

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

all not-admitted patients of an Emergency-Department

Interventions

Group 1: After finishing their treatment, all patients of an Emergency Department are asked if they whant to be part of the study. If they agree, an independent investigator determins the patients sa

Sponsors

Bundeswehrkrankenhaus UlmKlinik für Anästhesie und IntensivmedizinSektion Notfallmedizin
Lead Sponsor

Eligibility

Sex/Gender
All
Age
16 Years to 120 Years

Inclusion criteria

Inclusion criteria: INCLUSION CRITERIA (AND) - Until April 2017: ambulant patient of the emergency department of the Bundeswehr Hospital Ulm, Germany - Since April 2017: all atient of the emergency department of the Bundeswehr Hospital Ulm, Germany - verbal agreement of all employees of the emergency department in the corresponding shift - patient age > 15 years - patient must understand the content and the propose of the study - patient must be able to agree to the study - written consent of the patient that he / she agrees to the study

Exclusion criteria

Exclusion criteria: EXCLUSION CRITERIA (OR) - refusal of the patient - refusal of the employee of the emergency department - patient is part of an other clinical trail - cognitive deficits of the patient / patient is not able to understand the content of the study - patient does not understand the Germany langue - Until April 2017: patient is admitted to the hospital

Design outcomes

Primary

MeasureTime frame
Determination of patient satisfaction. An investigator uses a standardized questionary after the treatment in the ED is finished. The questionary contains of likert type questions as well as willingness to pay questions.

Secondary

MeasureTime frame
development of a prognostic model (score) to determine if a patient will be unhappy with the treatment in the ED

Countries

Germany

Contacts

Public ContactMartin Kulla

Bundeswehrkrankenhaus UlmKlinik für Anästhesiologie, Intensivmedizin, Notfallmedizin und Schmerztherapie

martin.kulla@uni-ulm.de0049 151 65613966

Outcome results

None listed

Source: DRKS (via WHO ICTRP) · Data processed: Feb 4, 2026