Patients who visit the GP practice because of medical conditions.
Conditions
Interventions
Group 1: Intervention group: general practitioners who receive communication training and their respective patients.
The communication training:
The GPs will participate in two consecutive days in a
Sponsors
IFOM - Institut für Forschung in der Operativen Medizin
Fakultät für Gesundheit (Department für Medizin)
Lehrstuhl für Chirurgische Forschung
Universität Witten/Herdecke
Eligibility
Sex/Gender
All
Age
18 Years to No maximum
Inclusion criteria
Inclusion criteria: Inclusion criteria for GPs: -consent for study participation -In-group practices, both doctors belong to the same study group (ie either intervention or observation only group). Inclusion criteria for patients -Patient is 18 years or older -all patients who come to the day selected at time T0 and T1 in the practice.
Exclusion criteria
Exclusion criteria: Exclusion criteria for patients: -missing or subsequently revoked consent -insufficient German language skills in speaking and writing -a clinical situation that does not allow questioning the patient (eg dementia) -Patients who are first time in this practice -Patients who take no personal contact with a doctor in the form of a consultation the doctor's office (for example, only pick up recipe) -At the time T1: patients who were interviewed at the time T0.
Design outcomes
Primary
| Measure | Time frame |
|---|---|
| Achieved communication quality measured with the Four Habits Coding Scheme (4HCS) Results are determined by the recorded videos of the doctor-patient interviews will be evaluated by trained raters. This measurement takes place once during the physician-patient contact (time point video evaluation). | — |
Secondary
| Measure | Time frame |
|---|---|
| I) patient assessment of the general practitioner empathy, as measured with the German translation of the CARE scale. II) patient assessment of trust in the physician, measured with the German translation of the trust in physician scale (TPS or trust in the physician, VIA) Patient questionnaire: The measurements I and II take place once for each patient via dispended questionnaire after the doctor-patient contact. III) Job satisfaction of the general practitioner will be measured with a single item of Ommen et al. 2009. Physician questionnaire: Measurement III is conducted twice for each physician, even before the first doctor-patient contact and again after all the recordings were made??. | — |
Countries
Germany
Contacts
Public ContactSimone Steinhausen
IFOM - Institut für Forschung in der Operativen Medizin Fakultät für Gesundheit (Department für Medizin) Lehrstuhl für Chirurgische Forschung Universität Witten/Herdecke
Outcome results
None listed