None
Conditions
Interventions
Sponsors
Eligibility
Inclusion criteria
Inclusion criteria: 1. Age >= 18 years, receiving services at our International Medical Department; 2. able to understand and complete the questionnaire (family assistance permitted); 3. informed consent implied by questionnaire completion (waiver of written consent sought).
Exclusion criteria
Exclusion criteria: 1. Patients requiring emergency resuscitation; 2. Patients with severe cognitive impairment who are unable to cooperate; 3. Patients who only collect medications without completing the full diagnostic and treatment process.
Design outcomes
Primary
| Measure | Time frame |
|---|---|
| QFD Service Standard Coverage Rate; | — |
Secondary
| Measure | Time frame |
|---|---|
| International Medical Department Average Monthly Self-Pay Revenue;Non-Medical Waiting Time;Bilingual Report Interpretation Turnaround Time; | — |
Countries
China
Contacts
Ningbo Medical Centre Lihuili Hospital