Work-related burnout
Conditions
Interventions
Control group:Standard care
Experimental group:TARE structured outpatient nurse-patient communication model intervention
Sponsors
The FIrst Affiliated Hospital, College of Medicine, Zhejiang University
Eligibility
Sex/Gender
All
Inclusion criteria
Inclusion criteria: 1.Currently employed nurses who hold valid Nurse Qualification Certificates and Nurse Practicing Certificates issued by the People's Republic of China, and are registered to practice in the outpatient department of our hospital. 2.Participants were required to be assigned to designated positions within the 53 randomized nursing functional units, with a continuous working duration of = 6 months in their current roles. 3.Participants must be directly engaged in frontline clinical nursing or patient-facing service roles (including but not limited to triage and consultation, phlebotomy and injections, wound and ostomy care, and general service desk reception), defined as personnel who require direct, face-to-face communication with patients or their families in their daily work. 4.Voluntarily gave informed consent to participate in this study, agreed to attend the TARE model training and subsequent follow-ups, and signed the written informed consent form.
Exclusion criteria
Exclusion criteria: 1.Nurses were excluded if they were assigned to the outpatient department but engaged in positions without direct patient contact, such as purely administrative duties, inventory and logistics management, or research archive organization. 2.Nurses were excluded if they were nursing interns on clinical rotation, visiting nurses, or probationary nurses who had not yet obtained independent practice qualifications. 3.Nurses were excluded if they had definitive plans to take maternity leave, extended sick leave, off-site training, or to resign during the 24-week study period, resulting in an expected absence from duty of more than 4 weeks. 4.Nurses were excluded if they had a documented history of severe psychiatric disorders (e.g., major depressive disorder, bipolar disorder), or if they were currently receiving psychotropic medication or psychological crisis intervention.
Design outcomes
Primary
| Measure | Time frame |
|---|---|
| Composite incidence rate of adverse nurse-patient communication events; | — |
Secondary
| Measure | Time frame |
|---|---|
| Nurse work-related burnout score (CBI score);Rate of negative outpatient evaluations;Clinical Communication Quality Index (CCQI); | — |
Countries
China
Contacts
Public ContactWU JUN
The FIrst Affiliated Hospital, College of Medicine, Zhejiang University
Outcome results
None listed