Patient satisfaction
Conditions
Interventions
Young and Middle-aged Group (18-65 years):Intervention measures that guide positive contact between doctors and patients, prevent negative contact, and reduce stereotypes between them
Early Aging Group (66-79 years):Intervention measures that guide positive contact between doctors and patients, prevent negative contact, and reduce stereotypes between them
Older Age Group (80-99 years):Intervention measures that guide positive contact between doctors and patients, prevent negative contact, and reduce stereotypes between them
Young and Middle-aged Physicians (18-40 years):Intervention measures that guide positive contact between doctors and patients, prevent negative contact, and reduce stereotypes between them
Early Aging Physicians (41-50 years):Intervention measures that guide positive contact between doctors and patients, prevent negative contact, and reduce stereotypes between them
Older Physicians (51-65 years):Intervention measures that guide positive contact between doctors and patients, prevent negative contact, and reduce stereotypes between them
Sponsors
Beijing Hospital
Eligibility
Sex/Gender
All
Age
18 Years to 99 Years
Inclusion criteria
Inclusion criteria: 1. Patients who have visited the sample hospital are aged between 18 and 99. 2. In-service physicians from sample hospitals, aged between 18 and 65.
Exclusion criteria
Exclusion criteria: 1. Patients who were unable to express themselves fluently or refused to participate in the study were excluded. 2. Physicians who refused to participate in the study were excluded.
Design outcomes
Primary
| Measure | Time frame |
|---|---|
| Trust Dimension: Rate of Patient Honesty in Information Provision, Adherence to Medical Advice, and Trust Level;Communication Dimension: Communication Skills, Proactivity, Medical Record Documentation, Patience, and Empathy;Expectation Management: Patient-Physician Expectation Discrepancy, Outcomes, Risks, and Satisfaction;Empathy Dimension: Patient Emotional Perception, Communication Response, Perspective Taking, and Respect for Personal Values and Beliefs;Collaboration Dimension: Joint Development of Treatment Plans, Degree of Participation in Treatment Process, Feedback and Adjustment of Treatment, and Patient Autonomy in Decision-Making;Changes in Patient and Physician Satisfaction During the Clinical Process; | — |
Countries
China
Contacts
Public ContactLi Chao
Beijing Hospital
Outcome results
None listed