None
Conditions
Interventions
Self-service reservation group:Patients in the self-service reservation group completed the endoscopic reservation by themselves at the self-service reservation machine, and then received notes at th
manual reservation:During the manual reservation, patients in the group were assigned a number from the machine and waited for the nurse to call the number at the reservation desk to make an reservati
Sponsors
The First Medical Center of the PLA General Hospital
Eligibility
Sex/Gender
All
Age
18 Years to 80 Years
Inclusion criteria
Inclusion criteria: (1) Patients who make an reservation for painless gastroenteroscopy; (2) Outpatient patients; (3) Age 18-80; (4) Informed consent, volunteer to participate in this study, and be able to cooperate in completing the questionnaire survey
Exclusion criteria
Exclusion criteria: (1) Emergency patients; (2) Poor language communication, communication disorders; (3) The subject or agent voluntarily proposes to withdraw from the study; (4) The researcher considers it inappropriate to continue to participate in this researcher.
Design outcomes
Primary
| Measure | Time frame |
|---|---|
| reservation duration;Possible causes of manual and self-service reservation failures; | — |
Secondary
| Measure | Time frame |
|---|---|
| reservation satisfaction;the rate of reservation success ;Patients' suggestions on manual reservation system and self-service reservation system; | — |
Countries
China
Contacts
Public ContactWang Yingying
The First Medical Center of the PLA General Hospital
Outcome results
None listed