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Effectiveness of patients happiness on perception of hospital services and their intentions to revisit

Impact of Patients Happiness on Perceived Service Quality and Behavioral Intentions in Adverse Services

Status
Active, not recruiting
Phases
Unknown
Study type
Observational
Source
CTRI
Registry ID
CTRI/2021/05/033563
Enrollment
400
Registered
2021-05-12
Start date
Unknown
Completion date
Unknown
Last updated
2021-11-24

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Health Condition 1: R52- Pain, unspecified

Interventions

Intervention1: Nil: Nil

Sponsors

Manipal Academy of Higher Education
Lead Sponsor

Eligibility

Inclusion criteria

Inclusion criteria: Patients visiting the outpatient department of NABH accredited hospital including medicine and medical specialties and surgery and surgical specialties. Patients who are willing to participate in the study.

Exclusion criteria

Exclusion criteria: Departments like pediatrics, dental, and psychiatry are excluded from the study. Patients denying to give consent for participation.

Design outcomes

Primary

MeasureTime frame
This study enables healthcare managers to devise effective marketing strategies to strengthen service quality.Timepoint: 12 months—

Secondary

MeasureTime frame
The researcher intends to develop a marketing segmentation model for hospitalsTimepoint: 24 months—

Countries

India

Contacts

Public ContactNahima Akthar

Manipal Institute of Management

smithanayak.v@manipal.edu9900397397

Outcome results

None listed

Source: CTRI (via WHO ICTRP) · Data processed: Feb 4, 2026