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Evaluating educational interventions to support safe use of ChatGPT for health: a randomised-controlled trial of ChatGPT users

Evaluating educational interventions to support safe use of ChatGPT for health: A randomised-controlled trial of ChatGPT users

Status
Completed
Phases
Unknown
Study type
Interventional
Source
ANZCTR
Registry ID
ACTRN12624000641594
Enrollment
619
Registered
2024-05-20
Start date
2024-07-05
Completion date
2024-12-16
Last updated
2025-09-08

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

None listed

Brief summary

ChatGPT is a publicly available AI chatbot that is free, easy to use and gives quick, human-like responses to user questions and requests. However, sometimes the information it gives is incorrect, missing key information, or unsafe. In this online study we want to test two social media interventions to see if they help people use ChatGPT more safely when asking health questions. Participants will be allocated to one of three groups: image carousel (instagram tiles), animation (short video) or control (health eating infographic). After viewing the intervention we will ask participants which kinds of questions they would try asking or avoiding asking ChatGPT.

Interventions

Participants will be randomly assigned to receive one of the interventions below, or the comparator. 1. Infographic style information about how to use ChatGPT safely for health questions available as image carousel within the online survey (time to view <5 mins) 2. Short (<5 min) animation about how to use ChatGPT safely for health questions Content for both interventions covers the potential risks of using ChatGPT for health information, advice about which kinds of health questions may be less

Participants will be randomly assigned to receive one of the interventions below, or the comparator. 1. Infographic style information about how to use ChatGPT safely for health questions available as image carousel within the online survey (time to view <5 mins) 2. Short (<5 min) animation about how to use ChatGPT safely for health questions Content for both interventions covers the potential risks of using ChatGPT for health information, advice about which kinds of health questions may be less risky, and strategies for reducing these risks e.g. accessing multiple information sources. For all intervention groups including comparator: Delivered online via online survey in a single instance. Survey completion will be used to monitor adherence. Time to complete survey is approx 15 minutes.

Sponsors

The University of Sydney
Lead SponsorUniversity

Study design

Allocation
Randomised controlled trial
Intervention model
Parallel
Primary purpose
Educational / counselling / training
Masking
Blinded (masking used) (Investigator, Outcomes Assessor)

Eligibility

Sex/Gender
All
Age
18 Years to No maximum
Healthy volunteers
Yes

Inclusion criteria

Adults (18+) years, based in Australia, who self-report having used ChatGPT at least a few times in the past 6 months. A minimum 50% of participants will have less than university level of education

Exclusion criteria

People who report that they have not used ChatGPT at least a few times in the past 6 months.

Outcome results

None listed

Source: ANZCTR · Data processed: Feb 4, 2026