None listed
Conditions
Brief summary
The primary aim of this study is to determine whether a patient-led communication intervention can improve recall of health information following a healthcare interaction. This study follows a mixed-methods design whereby quantitative and qualitative data will be collected and analysed. A prospective, single centre, two arm RCT will determine the proportion of information recalled at two time points. A qualitative evaluation will be conducted parallel to the RCT, exploring patient perspectives on usability, relevance and value of the intervention through semi-structured interviews. These interviews will only be conducted among participants who have been randomised to the intervention arm of the RCT.
Interventions
Check back: Check back is a co-designed online module publicly available at https://checkback.org/. The module aims to raise awareness and educate patients about how they can communicate and ask questions in interactions with healthcare professionals in order to check that they have understood information and instructions. Check back is a self-directed web resource that comprises small videos and written content demonstrating how to use check back in clinical communication scenarios. It also has
Check back: Check back is a co-designed online module publicly available at https://checkback.org/. The module aims to raise awareness and educate patients about how they can communicate and ask questions in interactions with healthcare professionals in order to check that they have understood information and instructions. Check back is a self-directed web resource that comprises small videos and written content demonstrating how to use check back in clinical communication scenarios. It also has resources on how to address common barriers to communicating with healthcare professionals. The resource takes approximately 15 minutes, and is self-directed. On follow-up, participants will be asked whether they accessed the intervention prior to their health consultation.
Sponsors
Monash University
Study design
Allocation
Randomised controlled trial
Intervention model
Parallel
Primary purpose
Treatment
Masking
Blinded (masking used) (Investigator, Outcomes Assessor)
Eligibility
Sex/Gender
All
Age
18 Years to No maximum
Healthy volunteers
No
Inclusion criteria
Adults (18+ years); initial appointment in specialist outpatient clinic; English speaking; Cognitively able to provide consent and participate; to internet-connected electronic device with a compatible web browser.
Exclusion criteria
Hearing impairment
Outcome results
None listed