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Optimizing telemedicine delivery in out-patients

A qualitative study exploring the strengths and limitations of telemedicine in outpatient clinics.

Status
Completed
Phases
Unknown
Study type
Observational
Source
ANZCTR
Registry ID
ACTRN12622000738729
Enrollment
38
Registered
2022-05-23
Start date
2022-02-24
Completion date
2022-08-18
Last updated
2023-05-01

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

None listed

Brief summary

The key objective of this study is to define the strengths and limitations of telemedicine and virtual care from the perspective of key stakeholders in care, specifically patients, carers, clinicians, and administrators in hospital ambulatory (outpatient) settings.

Interventions

This study is using an exploratory, qualitative approach to generate understanding of the benefits and limitations of telemedicine. One-on-one interviews will be conducted with patients. carers, medical specialists and administrators. Interviews will last for 45 minutes and can be conducted in-person, via Zoom/Teams call, or over the phone, depending on the participant's preference. A Research Assistant working with the study team will be responsible for conducting the interviews. Each particip

This study is using an exploratory, qualitative approach to generate understanding of the benefits and limitations of telemedicine. One-on-one interviews will be conducted with patients. carers, medical specialists and administrators. Interviews will last for 45 minutes and can be conducted in-person, via Zoom/Teams call, or over the phone, depending on the participant's preference. A Research Assistant working with the study team will be responsible for conducting the interviews. Each participant will attend a single 45 minute interview.

Sponsors

The George Institute for Global Health
Lead SponsorOther

Eligibility

Sex/Gender
All
Age
18 Years to No maximum
Healthy volunteers
No

Inclusion criteria

a. Adults aged 18 or above. b. Received or participated in an initial consultation or follow-up visit at a participating institution, as a patient, carer, specialist physician, or as a clinical nurse consultant in a participating institution since January 2020. c. Health administrators such as practice managers, administration officers, medical secretaries, hospital general managers and directors of medical services working at a participating institution since January 2020. d. No specific indication or contraindication to telemedicine or face-to-face care. e. Able to provide informed consent.

Exclusion criteria

a. People who are unable to communicate in English in the interviews.

Outcome results

None listed

Source: ANZCTR · Data processed: Feb 4, 2026