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Feasibility and acceptability of a volunteer-peer telephone support programme - A COVID-19 response

Feasibility and acceptability of a volunteer-peer telephone support programme for individuals affected by COVID-19

Status
Not yet recruiting
Phases
Unknown
Study type
Interventional
Source
ANZCTR
Registry ID
ACTRN12620000975998
Acronym
HOspitals and patients WoRking in Unity Care Transition Program (HOW-R-U? CTP)
Enrollment
100
Registered
2020-09-30
Start date
2021-01-11
Completion date
Unknown
Last updated
2021-01-05

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

None listed

Brief summary

This project aims to implement and evaluate the HOW-R-U? telephone peer support program to address social isolation, loneliness and depressive feelings in a COVID-19 affected cohort served by Northern Health. This project will provide supportive telephone calls in the time after being diagnosed with COVID-19, or working and living with those with COVID-19, which we hypothesise will help improve these feelings of isolation, loneliness and depression.

Interventions

Participants will be provided with weekly individual social telephone calls of approximately 20-40 minutes duration, by volunteers who are supported by psychologists. Calls are social in nature, not clinical, and topics for discussion will be driven by study participants. These calls will occur for approximately 12 weeks, and will be logged at the conclusion of each call.

Sponsors

Bolton Clarke
Lead SponsorCommercial sector/Industry

Study design

Allocation
Non-randomised trial
Primary purpose
Treatment

Eligibility

Sex/Gender
All
Age
18 Years to No maximum
Healthy volunteers
No

Inclusion criteria

Community-dwelling individuals aged 18 or over from Northern Health with a) a diagnosis of COVID-19, or are close contacts of diagnosed cases, or b) accessing Northern Health community programs.

Exclusion criteria

Moderate to severe cognitive impairment and/or a confirmed diagnosis of dementia; a diagnosis of severe mental illness such as schizophrenia or psychosis; and participants whose preferred language is other than English.

Outcome results

None listed

Source: ANZCTR · Data processed: Feb 4, 2026