None listed
Conditions
Brief summary
Most patients are discharged following a presentation to an emergency department. There is very little research regarding this heterogeneous populations’ needs post discharge. Cabrini’s nurse telephone follow-up program offers an opportunity to contact these patients, in order to better understand their concerns and provide background for future policy development. The goal of the study is to create a better understanding of the needs of patients post-discharge from Cabrini emergency department. It is likely that the needs determined from the Cabrini population are similar to the needs of discharged patients from other EDs. It also aims to provide quantitative data on telephone follow-up program and describe the mode of successful patient contact. This study will be a prospective, observational study, collecting data from Cabrini’s nurse telephone follow-up program over the period of 6 months. Patients are included if they are eligible for the existing program and were discharged from the emergency department within the allocated timeframe. Demographic data will be gathered from hospital’s new whiteboard platform software (Imatis) that will source its information from Patient Administrator System (PAS) and other hospital databases. The data will be analysed and a descriptive paper submitted to various biomedical journals. This study aims to describe patients needs post-discharge from ED which may influence future policies and research about discharge safety and discharge processes. Furthermore, it may also provide some input into follow-up policies for medical administration.
Interventions
This study will observe patients who have been discharged from Cabrini's Emergency Department and are eligible for a nurse telephone follow-up call service (which occurs the day after discharge as part of standard care at Cabrini). Patients who have re-attended the emergency departments prior the call or already have a Emergency Department medical review are not eligible. Telephone calls are estimated to take 1 to 20 minutes based on patient needs and interventions required (e.g. medication/clin
This study will observe patients who have been discharged from Cabrini's Emergency Department and are eligible for a nurse telephone follow-up call service (which occurs the day after discharge as part of standard care at Cabrini). Patients who have re-attended the emergency departments prior the call or already have a Emergency Department medical review are not eligible. Telephone calls are estimated to take 1 to 20 minutes based on patient needs and interventions required (e.g. medication/clinical advise, facilitating follow-up, patient recall).
Sponsors
Telematics Trust
Eligibility
Sex/Gender
All
Age
18 Years to No maximum
Healthy volunteers
No
Inclusion criteria
Patients called as part of the Emergency Department telephone follow-up program
Exclusion criteria
Patients admitted to hospital or other Cabrini facilities within 24 hours of discharge Patients with appointments in medical ED review clinic the following day Patients already re-attended ED prior to telephone follow-up
Outcome results
None listed