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Efficacy of reminder letters and phone calls in women's preferred language for improving breast cancer screening rates

Optimising breast screening in Melbourne’s North West through providing reminder letters and phone calls in language

Status
Completed
Phases
Unknown
Study type
Interventional
Source
ANZCTR
Registry ID
ACTRN12617001163392
Enrollment
1042
Registered
2017-08-08
Start date
2017-07-10
Completion date
2017-12-04
Last updated
2019-08-26

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

None listed

Brief summary

The primary purpose of this trial is to evaluate whether providing reminder letters or phone calls in women's preferred languages improves breast cancer screening rates in North-West Melbourne, Australia. Who is it for? You may be eligible to participate in this trial if you are in the BreastScreen Victoria region of North-West Melbourne and are eligible for breast cancer screening, who has previously identified your preferred language as Italian or Arabic, and who are due to receive their 2-yearly routine reminder letter, or have not re-screened following a reminder letter at least 3 months previously. Study details The study comprises two trials in separate participant groups. In trial one, participants will be randomly allocated (by chance) to receive either the usual reminder letter only (in English), or to receive the reminder letter in their preferred language (as well as English on the reverse side). In trial two, participants will be randomly allocated to receive a reminder phone call at 3 months following their last reminder letter if no appointment has been made, or to receive no phone call. It is hoped that the findings of this trial will provide information on whether providing reminders for breast cancer screening in women's preferred language can improve the rates of rebooking in these populations

Interventions

This study aims to evaluate whether sending routine reminder letters and/ or reminder phone calls in a woman’s preferred language (Arabic or Italian) is associated with an increase in rates of booking a breast screening appointment. Women who have recorded their preferred language as either Arabic or Italian at their initial breast screening appointment with Breast Screen Victoria will receive their routine 2-yearly reminder letter to attend breast cancer screening in their preferred language (

This study aims to evaluate whether sending routine reminder letters and/ or reminder phone calls in a woman’s preferred language (Arabic or Italian) is associated with an increase in rates of booking a breast screening appointment. Women who have recorded their preferred language as either Arabic or Italian at their initial breast screening appointment with Breast Screen Victoria will receive their routine 2-yearly reminder letter to attend breast cancer screening in their preferred language (with English on the other side). In addition, women who are greater than 27 months since their last screen ("lapsed screeners") will be telephoned in their preferred language to remind them to book an appointment to screen and to assist them to book an appointment if required. Participants will receive only one reminder letter and only one phone call.

Sponsors

Deakin University
Lead SponsorUniversity

Study design

Allocation
Randomised controlled trial
Intervention model
Parallel
Primary purpose
Diagnosis
Masking
Open (masking not used)

Eligibility

Sex/Gender
All
Age
50 Years to 74 Years
Healthy volunteers
Yes

Inclusion criteria

All women who live in the BSV screening region of North-west Melbourne who are eligible for breast cancer screening (i.e. not pregnant or breastfeeding, between age 50-74 years, not diagnosed with breast cancer in the last 5 years, and not had a breast screen within the last 2 years); and who have previously identified their preferred language as Italian or Arabic, and who: 1) are due to receive their 2-yearly routine reminder letter, or: 2) have not re-screened despite having received a routine reminder letter at least 3 months ago ("lapsed screener").

Exclusion criteria

Women who do not indicate Italian or Arabic as their preferred language; women living outside the North West Melbourne catchment area; women not eligible for breast cancer screening.

Outcome results

None listed

Source: ANZCTR · Data processed: Feb 4, 2026