A study to evaluate the viability and efficacy of integrating the BeyondNow suicide prevention smartphone app into a telephone support service for callers who are experiencing suicidal thoughts.

Callers to a telephone support service, who present with mild to moderate suicidal ideation, will be given the option of creating a personalised safety plan using the 'BeyondNow' smartphone app. Support service counsellors will guide callers through the app installation process over the phone. The counsellors will then spend 10 - 15 minutes assisting callers to develop a safety plan and teaching them how to use the app during the initial phone call. The BeyondNow app provides users with the ability to develop a structured, and personally useful list of coping and help-seeking strategies which can be used to help cope with suicidal ideation during times of distress or crisis. The app allows users to document personalised warning signs of an impending crisis, ways to keep their environment safe, reasons for living, coping and distraction strategies, socialisation strategies, social contacts and professional support services. Callers who consent to participate in the research study, agree to use the BeyondNow app at their discretion for 6-weeks following contact with the telephone support service. Naturalistic use of the app will be monitored. All telephone support service counsellors hold a tertiary degree in a relevant dscipline, or are registered nurses that have a minimum of ten-years experience in mental health nursing. Counsellors also have at least three months relevant counselling experience, have knowledge of depression, anxiety and associated issues, and have received training from the researchers on safety planning and use of the BeyondNow app.