None listed
Conditions
Brief summary
This study is a pilot observational study, conducting a cross-sectional survey on patient attitudes and satisfaction with medical consultations whilst a medical scribe is present during an Emergency Medicine consultation. It will use a convenience sample of all patients attending Cabrini ED between the dates of April 2016 to September 2016 (the period of time there is a study being undertaken on the economics of using medical scribes at Cabrini Emergency Department). It will commence once ethics approval is obtained from Cabrini HREC. It will use a survey developed specifically for the purpose. Items will relate to patient satisfaction with the consultation and patient satisfaction with various components of the consultation. It will also include a net promoter score for the Emergency Department. It will compare consultations with scribes to consultations without scribes during the same time period using the same group of physicians and the same investigation site. Medical scribes are an emerging role in health. Their numbers are rapidly expanding. Research to date has focused on the economics of their use. There is a need for health administrators and emergency doctors to understand their potential impact on the patient during consultations and this exploratory work should assist with directing future work and guiding administrators and doctors on whether and how to utilise scribes in the future.
Interventions
Medical scribes are being used during consultations in emergency departments at Cabrini Emergency Department during a study on the economics and utility of medical scribes in Australian Emergency Departments (September 2015-September 2016, ACTRN12615000607572).
A medical scribe is a personal assistant to the emergency physician who stands near the physician during consultations documenting the consultation and arranging tests, consultations and hospital beds as required. They use a computer-on-w
Medical scribes are being used during consultations in emergency departments at Cabrini Emergency Department during a study on the economics and utility of medical scribes in Australian Emergency Departments (September 2015-September 2016, ACTRN12615000607572). A medical scribe is a personal assistant to the emergency physician who stands near the physician during consultations documenting the consultation and arranging tests, consultations and hospital beds as required. They use a computer-on-wheels connected to the hospital electronic medical record. This study will administer a survey to patients or their representatives, seeking to determine their thoughts and attitudes towards the scribe being in the room and assisting with the consultation. It will be administered to the patient/representative on a single occasion only, whilst the patient is in the Emergency Department
Sponsors
Dr Katherine Walker
Eligibility
Sex/Gender
All
Healthy volunteers
No
Inclusion criteria
Patient attending Cabrini Emergency Department between April 2016 and September 2016
Exclusion criteria
Patients who decline to participate/give consent to the study Patients who are unable to communicate in written English who do not have an advocate/friend/family member attending who can fill in the survey and give consent on their behalf Patients who are at risk of spreading infection to research staff Patients who are immunocompromised and for whom contact with research staff poses a risk
Outcome results
None listed